Metrofibre has poor service. We are paying for a non existent service

We last had connection on the 24th July 2023. Everyday when we complain about this issue, you say it’s an outage in the area but everyone else except us has had no issues with connection Kindly send someone to come and assess the damage Also please be considerate because it’s been exactly 2weeks. But we pay for the fibre every month, soo this means we paid for a non existent service This is beyond being disrespectful to us, you people just don’t care The line has been reprovision everyday since the 24th. There’s no connection For the fact that we have been sending you messages everyday since the 24th July 2023 but nobody from Metro fibre takes us seriously Instead we get automated responses I called your call centre everyday last week and have been passed from pillar to post…nobody was able to assist me But when it’s time to pay, you people are quick to send invoices Does it really make sense that we’ve been complaining about the same issue for 2weeks but nobody at Metrofibre seems to care Instead we are fed lies that there’s an outage in the area. In outage where because other households that use the same service have connection but we don’t If we don’t have connection by 9am or a technician doesn’t come. You must kindly come take your wifi box, refund us the money and cancel the service. This has been going on for far too long Kindly note that we still don’t have connection and nobody from metro fibre has bothered to call us