Metrofibre has no support
Metrofibre has no support structure! If anything goes wrong with my fibre connection, it takes ages for them to actually do anything to fix the problem. They love making promises and that is about all!
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MetroFibre Networx's replyOfficial
16 Feb 2024, 08:36Dear Ernest
We sincerely apologize for the inconvenience you experienced with your fibre connection. We understand the frustration that arises when facing connectivity issues, and we regret any delays in resolving the matter to your satisfaction.
We want to assure you that we have addressed the issue promptly, and we can confirm that your physical fibre link has been restored with optimal readings. Additionally, your router is back online, ensuring uninterrupted connectivity.
Please accept our apologies for any inconvenience caused, and rest assured that we are continuously working to improve our support structure to provide you with a better experience in the future.
If you have any further concerns or require assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to ensuring that your fiber connection operates smoothly.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Kind regards,
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you experienced with your fibre connection. We understand the frustration that arises when facing connectivity issues, and we regret any delays in resolving the matter to your satisfaction.
We want to assure you that we have addressed the issue promptly, and we can confirm that your physical fibre link has been restored with optimal readings. Additionally, your router is back online, ensuring uninterrupted connectivity.
Please accept our apologies for any inconvenience caused, and rest assured that we are continuously working to improve our support structure to provide you with a better experience in the future.
If you have any further concerns or require assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to ensuring that your fiber connection operates smoothly.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Kind regards,
Marilize
MetroFibre Complaints
MetroFibre Networx's reply16 Feb 2024, 08:36
Official
Dear Ernest
We sincerely apologize for the inconvenience you experienced with your fibre connection. We understand the frustration that arises when facing connectivity issues, and we regret any delays in resolving the matter to your satisfaction.
We want to assure you that we have addressed the issue promptly, and we can confirm that your physical fibre link has been restored with optimal readings. Additionally, your router is back online, ensuring uninterrupted connectivity.
Please accept our apologies for any inconvenience caused, and rest assured that we are continuously working to improve our support structure to provide you with a better experience in the future.
If you have any further concerns or require assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to ensuring that your fiber connection operates smoothly.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Kind regards,
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience you experienced with your fibre connection. We understand the frustration that arises when facing connectivity issues, and we regret any delays in resolving the matter to your satisfaction.
We want to assure you that we have addressed the issue promptly, and we can confirm that your physical fibre link has been restored with optimal readings. Additionally, your router is back online, ensuring uninterrupted connectivity.
Please accept our apologies for any inconvenience caused, and rest assured that we are continuously working to improve our support structure to provide you with a better experience in the future.
If you have any further concerns or require assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are committed to ensuring that your fiber connection operates smoothly.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
Kind regards,
Marilize
MetroFibre Complaints