Metrofibre has no clue or service skills, useless is not the word!!!!!

I have been down since Tuesday morning and I’ve been calling and just not receiving any assistance. Useless people that look at my emails keep on sending me the same automated response, there are 2 streets down in my area and everyone else is up but it’s maintenance. It’s not, there is something else wrong how is just 2 streets affected? I’ve taken a days leave today to resolve this as I can’t be another day without internet. This is taking food out of my kids mouths, everyday I can’t work due to no connectivity. Mweb has logged a call, Metrofibre has logged a call but still no one has called me back when I spoke to Honey at Metrofibre I’m still waiting almost 24hours later after she advised she will call me back now. Worst service I’ve ever had and just to update us as we all up in arms and no one can help us.