mA
mohamed A
1 reviews | Active since Feb 2012
31 Jul 2025, 17:16
metrofibre Go terrible service. Go elsewhere
Hi I have an internet contract with metrofibre go. the service has been terrible. My internet keeps dropping and makes it difficult for me to work from home when we have online meetings. despite numerous for days now metrofibre go are unable to assist. they keep giving excuses without sorting out the problem. I am considering leaving them for another service provider. they quick to get one to join but very poor in assisting when their networks are disfunctional.
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Replies (2)
MetroFibre Networx's replyOfficial
31 Jul 2025, 17:37Dear Mohamed
Thank you for bringing this matter to our attention.
We sincerely apologise for the ongoing inconvenience and frustration you’ve experienced with your internet service. Please be assured that your concerns are important to us, and we understand how critical a stable connection is.
We have escalated your query to the relevant department and requested urgent assistance. Our team is currently investigating the issue and will work to resolve it as quickly as possible. We will continue to monitor your case and keep you updated on the progress.
Thank you for your patience, and we remain committed to restoring your service to the standard you expect and deserve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the ongoing inconvenience and frustration you’ve experienced with your internet service. Please be assured that your concerns are important to us, and we understand how critical a stable connection is.
We have escalated your query to the relevant department and requested urgent assistance. Our team is currently investigating the issue and will work to resolve it as quickly as possible. We will continue to monitor your case and keep you updated on the progress.
Thank you for your patience, and we remain committed to restoring your service to the standard you expect and deserve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply31 Jul 2025, 17:37
Official
Dear Mohamed
Thank you for bringing this matter to our attention.
We sincerely apologise for the ongoing inconvenience and frustration you’ve experienced with your internet service. Please be assured that your concerns are important to us, and we understand how critical a stable connection is.
We have escalated your query to the relevant department and requested urgent assistance. Our team is currently investigating the issue and will work to resolve it as quickly as possible. We will continue to monitor your case and keep you updated on the progress.
Thank you for your patience, and we remain committed to restoring your service to the standard you expect and deserve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the ongoing inconvenience and frustration you’ve experienced with your internet service. Please be assured that your concerns are important to us, and we understand how critical a stable connection is.
We have escalated your query to the relevant department and requested urgent assistance. Our team is currently investigating the issue and will work to resolve it as quickly as possible. We will continue to monitor your case and keep you updated on the progress.
Thank you for your patience, and we remain committed to restoring your service to the standard you expect and deserve.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
mA
mohamed A's updateReviewer Update
01 Aug 2025, 15:07hi
my internet has been dropping for a week. metrofire go keeps lying saying its prioritized yet no one has contacted me. Service continues to be *******. Siboniso you are saying its prioritized yet its bot fixed for a week now. why does metrofibre continue to lie.
my internet has been dropping for a week. metrofire go keeps lying saying its prioritized yet no one has contacted me. Service continues to be *******. Siboniso you are saying its prioritized yet its bot fixed for a week now. why does metrofibre continue to lie.
mA
mohamed A's update01 Aug 2025, 15:07
Reviewer Update
hi
my internet has been dropping for a week. metrofire go keeps lying saying its prioritized yet no one has contacted me. Service continues to be *******. Siboniso you are saying its prioritized yet its bot fixed for a week now. why does metrofibre continue to lie.
my internet has been dropping for a week. metrofire go keeps lying saying its prioritized yet no one has contacted me. Service continues to be *******. Siboniso you are saying its prioritized yet its bot fixed for a week now. why does metrofibre continue to lie.