NB
Noluvuyo B

1 reviews | Active since Feb 2022

19 Jan 2026, 11:11

Metrofibre gives poor services -Vodacom will lose alot of money cause of them

If there was a Zero , I would rate it like that . Every year I have to come on hello peter and give out the negative experience I encounter with Metrofibre . Since 2021 It's like they are trying to make money with switching off services and broadband , it always occurs around the same time in a year . They take about 2 weeks to resolve it , the techicians will make it ring once when they call you to look like they tried to call you . Service customer centre tried calling all the time to ask if I have been assisted , not sure if they also pushing time or its something that is done by onsite technicians . now I have not had wifi from 14 January 2026 , the date today is 19 January 2026 , and I am tired calling I am just going to leave it like that . But even this year still struggling services are just not getting better .

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Replies (5)
MetroFibre Networx
MetroFibre Networx's reply19 Jan 2026, 11:38
Official
Thank you, Noluvuyo, for sharing your experience and for bringing your concerns to our attention. We appreciate you taking the time to provide detailed feedback regarding the recurring service interruptions and the impact this has had on your connectivity.

We are currently working to investigate the issues you’ve raised and to address your concerns. We will be in touch with further feedback as soon as our review is complete.

Thank you for your patience while we work to resolve this matter.

Best regards,
Marilize
MetroFibre Complaints & Escalations
NB
Noluvuyo B's update19 Jan 2026, 12:34
Reviewer Update
what is the update ? still no technician to my place .
MetroFibre Networx
MetroFibre Networx's reply19 Jan 2026, 12:42
Official
Dear Noluvuyo,

Thank you for reaching out. We would like to reassure you that our Maintenance Management team is actively working to get your appointment scheduled as soon as possible.

We will be in touch to provide updates as soon as they become available and to ensure your service is restored promptly.

We appreciate your patience while we work to resolve this matter.

Best regards,
Marilize
MetroFibre Complaints & Escalations
NB
Noluvuyo B's update19 Jan 2026, 13:46
Reviewer Update
Your technician just called me now after I have been trying to get hold of everyone . Vodacom keeps checking on me . The technicians says they scheduling for tomorrow . that cannot happen cause they were suppose to call me on Friday according to the information the customer service gave me , they didn't , sartuday still didn't . Today is Monday they telling me about tommorrow, already asked Friday and Monday to attend this issue , I rather just cancel once .
MetroFibre Networx
MetroFibre Networx's reply19 Jan 2026, 14:03
Official
Good day, Noluvuyo,

Thank you for taking my call and for your patience as we work to address and resolve your concerns. We can confirm, as per the feedback received from our Maintenance team, that your appointment for attendance has been scheduled for 17:00 this afternoon.

Best regards,
Marilize
MetroFibre Complaints & Escalations