WG
Wayne G
1 reviews | Active since Jan 2021
01 Sept 2025, 17:41
Metrofibre! Get your act together.
Extremely dissatisfied with the service. Been a customer for over 2 years now and cannot get anyone from their office to come out to our premises to experience what we are experiencing on a daily basis. I have logged queries, complaints and now this. Hopefully they will get to see this and take it seriously. Prior to Metrofibre taking over we have excellent service without any issues, the week Metrofibre took over is when this all started. Appalling service!!! I would not recommend them to anyone.
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MetroFibre Networx's replyOfficial
01 Sept 2025, 17:46Dear Wayne George
Thank you for bringing this matter to our attention.
We completely understand your frustration, especially given your loyalty over the past two years. Your experience does not reflect the standards we strive to maintain, and it's clear that we have fallen short in addressing your concerns effectively.
Your feedback has been escalated to the relevant teams, and we are prioritizing this to ensure a more hands-on investigation into the issues you’re facing. A member of our team will be in touch with you shortly to coordinate the next steps and arrange a visit to your premises, if necessary.
We truly value your continued support, and we are committed to restoring your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We completely understand your frustration, especially given your loyalty over the past two years. Your experience does not reflect the standards we strive to maintain, and it's clear that we have fallen short in addressing your concerns effectively.
Your feedback has been escalated to the relevant teams, and we are prioritizing this to ensure a more hands-on investigation into the issues you’re facing. A member of our team will be in touch with you shortly to coordinate the next steps and arrange a visit to your premises, if necessary.
We truly value your continued support, and we are committed to restoring your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Sept 2025, 17:46
Official
Dear Wayne George
Thank you for bringing this matter to our attention.
We completely understand your frustration, especially given your loyalty over the past two years. Your experience does not reflect the standards we strive to maintain, and it's clear that we have fallen short in addressing your concerns effectively.
Your feedback has been escalated to the relevant teams, and we are prioritizing this to ensure a more hands-on investigation into the issues you’re facing. A member of our team will be in touch with you shortly to coordinate the next steps and arrange a visit to your premises, if necessary.
We truly value your continued support, and we are committed to restoring your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We completely understand your frustration, especially given your loyalty over the past two years. Your experience does not reflect the standards we strive to maintain, and it's clear that we have fallen short in addressing your concerns effectively.
Your feedback has been escalated to the relevant teams, and we are prioritizing this to ensure a more hands-on investigation into the issues you’re facing. A member of our team will be in touch with you shortly to coordinate the next steps and arrange a visit to your premises, if necessary.
We truly value your continued support, and we are committed to restoring your confidence in our service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations