Metrofibre ***** and ********

Worst call center staff ever. Tram leaders refuse to call back, agents refuse to let you speak to the team leaders. While speaking to the agents the calls get cut off and no calls are returned from the agent you have been speaking too. Ypu as a client has to call again and explain your problems only for them to cut the calls off again. I have recently joined Metrofibre and was not advised that a payment was needed to be done. I had set up an debit order with Metrofibre. I received a statement to you account was zero. Last night my services gets disconnected, i call in this morning to enquire and been advised that a payment was needed after further enquiries on the reason i decided to payment them immediately. I then call to reactivate to services but was told by the agent that according to the tram leader i had to pay in a further amount. When i asked to speak to the team leader i was told they qould call me back which qas not done. I decided to make the extra payment cause i have urgent work requirements. When i called back to reactivate services, no one seems to know how to assist. Now it seems to me that they are ******** me out off my money.