Metrofibre - *********** finance/accounting department and zero customer service

Okay, while the Metrofibre Network itself is great, and I would highly recommend it, this is more than offset by the total incompetence and uselessness of their finance, accounts and customer service staff.

These issues are so bad that it may be the deal breaker .

I shared a review at the end of February on my frustrations, of my service being suspended on the night of 28th, when it was not in arrears and on the morning of 28th I had paid up until end March. I had sent them the POP TWICE, to *** AND to ftthfinance.co.za. they has also received the same Payment Notification directly from my Bank when making the payment.

This was not the first time - it has been a monthly nightmare for at least 6 months.

Despite countless emails attaching every single POP going back to last May, the issue continues.

After the end Feb debacle, they produced a Statement if Account for me, which was still wrong.

I have since had a number of back and forth emails with them, whereI not only produced an account reconciliation for them, but attached every POP to every email, and explained what they appeared to have processed incorrectly. It was not made any easier by them dating my payments shown on their statement anything up to 15 days after the actual payment date.

Eventually, I hit upon the resolution of renaming the POP PDF FILES as "PMT & relevant invoice number"

That appeared to have made it simple enough for them to understand, as I received an email stating that they would process the payment they had not processed on their side, and that my account was up to date until the end of March, at which time they would send me an updated Statement together with my April invoice.

Despite this, I have just received an SMS telling me my account ID in arrears, and I must make an immediate payment to avoid having my service suspended!

Unless you have the patience of a Saint I recommend you stay away from signing up with Metrofibre.