DS
Dean S
1 reviews | Active since Sept 2013
03 Jul 2023, 17:03
Metrofibre - Fibre line activation
I have canceled my contract with Mweb and took a new contract with Webafrica. The fibre line was released on the 30th June. I tried calling Metrofibre numerous times and no one was able to assist me. I then contacted Webafrica they escalated the matter from their side and received no response. As per Webafrica it says it's pending installation but the installation was done before the 22nd June 2023. The people don't even contact you, I sent a whatsapp message to an employee at Metrofibre as well and no response but the message was read.
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Replies (2)DS
Dean S's updateReviewer Update
04 Jul 2023, 16:28Hi Nthabi,
Hope you are well.
No one has called me during the day regarding the matter. The installation and everything has been done by Metrofibre for Webafrica. The only thing that WebAfrica is waiting for is confirmation from Metrofibre. I have messages from WebAfrica saying this.
I would appreciate a phone call regarding the status of this. Or even an email.
Kind Regards,
Dean Justin Sarawan
Hope you are well.
No one has called me during the day regarding the matter. The installation and everything has been done by Metrofibre for Webafrica. The only thing that WebAfrica is waiting for is confirmation from Metrofibre. I have messages from WebAfrica saying this.
I would appreciate a phone call regarding the status of this. Or even an email.
Kind Regards,
Dean Justin Sarawan
DS
Dean S's update04 Jul 2023, 16:28
Reviewer Update
Hi Nthabi,
Hope you are well.
No one has called me during the day regarding the matter. The installation and everything has been done by Metrofibre for Webafrica. The only thing that WebAfrica is waiting for is confirmation from Metrofibre. I have messages from WebAfrica saying this.
I would appreciate a phone call regarding the status of this. Or even an email.
Kind Regards,
Dean Justin Sarawan
Hope you are well.
No one has called me during the day regarding the matter. The installation and everything has been done by Metrofibre for Webafrica. The only thing that WebAfrica is waiting for is confirmation from Metrofibre. I have messages from WebAfrica saying this.
I would appreciate a phone call regarding the status of this. Or even an email.
Kind Regards,
Dean Justin Sarawan
DS
Dean S's updateReviewer Update
04 Jul 2023, 20:10Good Evening Nthabi,
Hope you are well.
I have contacted WebAfrica myself today and I have all correspondence via whatsapp chat with screenshots showing that my activation is pending on their side for Metrofibre to activate our services. I am not sure what is going on and this is really frustrating as I am a customer and your services are absolutely unprofessional.
Kind Regards,
Dean Justin Sarawan
Hope you are well.
I have contacted WebAfrica myself today and I have all correspondence via whatsapp chat with screenshots showing that my activation is pending on their side for Metrofibre to activate our services. I am not sure what is going on and this is really frustrating as I am a customer and your services are absolutely unprofessional.
Kind Regards,
Dean Justin Sarawan
DS
Dean S's update04 Jul 2023, 20:10
Reviewer Update
Good Evening Nthabi,
Hope you are well.
I have contacted WebAfrica myself today and I have all correspondence via whatsapp chat with screenshots showing that my activation is pending on their side for Metrofibre to activate our services. I am not sure what is going on and this is really frustrating as I am a customer and your services are absolutely unprofessional.
Kind Regards,
Dean Justin Sarawan
Hope you are well.
I have contacted WebAfrica myself today and I have all correspondence via whatsapp chat with screenshots showing that my activation is pending on their side for Metrofibre to activate our services. I am not sure what is going on and this is really frustrating as I am a customer and your services are absolutely unprofessional.
Kind Regards,
Dean Justin Sarawan