Metrofibre Fails Again

Metrofibre’s current level of service is frankly unacceptable. After our internet went down on the 6th of May 2026, a ticket was logged at 18:20. While we received a response by 19:47 stating a contractor was assigned, the execution thereafter has been a comedy of errors. Following up the next morning, we were promised a technician within an hour. A contractor did arrive on time, only to inform us that he does not service our area and had no idea why he was dispatched to our premises. This is a staggering lack of internal coordination. Attempts to resolve this have been met with empty promises: • Escalations: We were promised a callback within an hour; it never happened. • Support Accessibility: Wait times are incredibly long, and the automated "callback" system has failed to return any calls. It is frustrating to see continual price increases when the basic service—providing stable internet and competent support—is not being met. Metrofibre seems to have grown to a point where they either view customers as mere numbers or lack the infrastructure to support their client base. Providing actual service is a requirement for customer retention; right now, Metrofibre is failing.