SL
Sonja L
1 reviews | Active since Mar 2009
18 May 2023, 12:55
Metrofibre down over 3 days in Alberton
Interent dropped Saturday, 13.05 and again on Monday 15.05 and came back up. When it dropped again on Monday 15.05 at 23:00 it never came back up. Its been down now since Monday and today is Thursday afternoon.
My mom is directly on Metrofibre and I am paying for her service. She stays a few blocks away and she is on. I am through Afrihost and been off since Monday and I am told its due to outage in Alberton. Who are Metrofibre fooling??? Up for direct customers and down for third party customers. Fix your MESS
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 May 2023, 15:26Good day Sonja,
We trust you are well.
We sincerely apologize for the inconvenience caused.
We can confirm from our end your link is restored and connected.
Unfortunately, we had a few alarming faults in your area that affected your fibre services.
We have also escalated to our Key Accounts department for further clarification with Afrihost.
Kind regards,
Nthabi
We have also escalated to our Key Accounts department for further clarification with Afrihost.
Kind regards,
Nthabi
MetroFibre Networx's reply18 May 2023, 15:26
Official
Good day Sonja,
We trust you are well.
We sincerely apologize for the inconvenience caused.
We can confirm from our end your link is restored and connected.
Unfortunately, we had a few alarming faults in your area that affected your fibre services.
We have also escalated to our Key Accounts department for further clarification with Afrihost.
Kind regards,
Nthabi
We have also escalated to our Key Accounts department for further clarification with Afrihost.
Kind regards,
Nthabi
SL
Sonja L's updateReviewer Update
18 May 2023, 16:12Problem is that its still offline since Monday evening 11pm. My parents' who is 4 streets away has been online the whole time so how can it be an outage in Alberton at Sarah Place if the direct customers are online and the third party ISP customers are offline.
SL
Sonja L's update18 May 2023, 16:12
Reviewer Update
Problem is that its still offline since Monday evening 11pm. My parents' who is 4 streets away has been online the whole time so how can it be an outage in Alberton at Sarah Place if the direct customers are online and the third party ISP customers are offline.
MetroFibre Networx's replyOfficial
18 May 2023, 16:54Good day Sonja,
We have escalated the above-mentioned matter to our Key accounts department to urgently request Afrihost to assist further.
Feedback will be provided timeously.
Kind regards,
Nthabi
We have escalated the above-mentioned matter to our Key accounts department to urgently request Afrihost to assist further.
Feedback will be provided timeously.
Kind regards,
Nthabi
MetroFibre Networx's reply18 May 2023, 16:54
Official
Good day Sonja,
We have escalated the above-mentioned matter to our Key accounts department to urgently request Afrihost to assist further.
Feedback will be provided timeously.
Kind regards,
Nthabi
We have escalated the above-mentioned matter to our Key accounts department to urgently request Afrihost to assist further.
Feedback will be provided timeously.
Kind regards,
Nthabi