BC
Barend C
1 reviews | Active since Feb 2012
27 Apr 2019, 08:38
Metrofibre down again. 4th time in one month.
Do NOT use this company. They are not reliable and fast as they claim. Down 4th time in a month in Lonehill. Call centre is a gimmic. Does not exist.
Previous response I go from Metrofibre is that they provide connection on a best effort basis. Not much of a best effort, if you ask me.
Avoid like the plague. Once installed in a complex it is hard to get rid of them. You can change your internet service provider, but not your infrastructure provider (Metrofibre). Make sure to avoid them.
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
27 Apr 2019, 08:43Good day Barend,
Thank you for your message. Please expect a call from us shortly. We understand that being without connectivity is frustrating and we are doing everything in our power to keep our customers connected.
Kind regards,
MetroFibre Team
Thank you for your message. Please expect a call from us shortly. We understand that being without connectivity is frustrating and we are doing everything in our power to keep our customers connected.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply27 Apr 2019, 08:43
Official
Good day Barend,
Thank you for your message. Please expect a call from us shortly. We understand that being without connectivity is frustrating and we are doing everything in our power to keep our customers connected.
Kind regards,
MetroFibre Team
Thank you for your message. Please expect a call from us shortly. We understand that being without connectivity is frustrating and we are doing everything in our power to keep our customers connected.
Kind regards,
MetroFibre Team
BC
Barend C's updateReviewer Update
27 Apr 2019, 08:57Dont stress to call me. I have spoken to and been apologised enough by Metrofibre staff. Nothing you say is going to connect me. Will just have to wait for your best effort to kick in.
However, please note I am going to post on Hellopeter everytime connection is down. Hopefully potential clients will get an idea of how unreliable Metrofibre is and avoid using you.
Lastly, we are repaving our complex next year and are looking into installing a second infrastructure provider. Metrofibre’s connection is too unreliable.
BC
Barend C's update27 Apr 2019, 08:57
Reviewer Update
Dont stress to call me. I have spoken to and been apologised enough by Metrofibre staff. Nothing you say is going to connect me. Will just have to wait for your best effort to kick in.
However, please note I am going to post on Hellopeter everytime connection is down. Hopefully potential clients will get an idea of how unreliable Metrofibre is and avoid using you.
Lastly, we are repaving our complex next year and are looking into installing a second infrastructure provider. Metrofibre’s connection is too unreliable.
MetroFibre Networx's replyOfficial
27 Apr 2019, 09:31Good day Barend,
The current outage is due to a move of infrastructure due to the widenening of a road in the Fourways area. The infrastructure needed to be moved as a matter of urgency and could not be delayd. Communications were sent to all customers notifying the affected area of the outage. Please let us know if you have not received same to enable us to update your contact details.
Please do not hesitate to contact us at *** for us to assist you with any further queries.
Kind regards,
MetroFibre Team
The current outage is due to a move of infrastructure due to the widenening of a road in the Fourways area. The infrastructure needed to be moved as a matter of urgency and could not be delayd. Communications were sent to all customers notifying the affected area of the outage. Please let us know if you have not received same to enable us to update your contact details.
Please do not hesitate to contact us at *** for us to assist you with any further queries.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply27 Apr 2019, 09:31
Official
Good day Barend,
The current outage is due to a move of infrastructure due to the widenening of a road in the Fourways area. The infrastructure needed to be moved as a matter of urgency and could not be delayd. Communications were sent to all customers notifying the affected area of the outage. Please let us know if you have not received same to enable us to update your contact details.
Please do not hesitate to contact us at *** for us to assist you with any further queries.
Kind regards,
MetroFibre Team
The current outage is due to a move of infrastructure due to the widenening of a road in the Fourways area. The infrastructure needed to be moved as a matter of urgency and could not be delayd. Communications were sent to all customers notifying the affected area of the outage. Please let us know if you have not received same to enable us to update your contact details.
Please do not hesitate to contact us at *** for us to assist you with any further queries.
Kind regards,
MetroFibre Team
BC
Barend C's updateReviewer Update
27 Apr 2019, 09:38Except for my monthly invoice, I have never received any other communication from Metrofibre. Since I receive my monthly invoice you have my contact details. I do understand that you have to do maintenance from time to time, but I received no warning prior to the 4 times there was a break in connection in the last month.
BC
Barend C's update27 Apr 2019, 09:38
Reviewer Update
Except for my monthly invoice, I have never received any other communication from Metrofibre. Since I receive my monthly invoice you have my contact details. I do understand that you have to do maintenance from time to time, but I received no warning prior to the 4 times there was a break in connection in the last month.
BC
Barend C's updateReviewer Update
27 Apr 2019, 09:40P.S. I would not have complained on Hellopeter if I was informed of the break in connection prior to the break.
BC
Barend C's update27 Apr 2019, 09:40
Reviewer Update
P.S. I would not have complained on Hellopeter if I was informed of the break in connection prior to the break.
MetroFibre Networx's replyOfficial
27 Apr 2019, 09:51Hi Barend,
The previous outages we had were due to different reasons of which were a cable being cut by a contractor restoring a water line, a power issue related to the load shedding and the other were normal fibre breaks. Be ensured that we are doing everything to get you back on line. We understand that frustration and the numerous outages and that this is affecting your use of the service. We shall update your details as soon as possible to ensure that you receive all communications.
These outages are unfortunately out of our control but we are doing everything in our control to make sure you get back on line.
We do apologise for this inconvenience.
Kind regards,
MetroFibre Team
The previous outages we had were due to different reasons of which were a cable being cut by a contractor restoring a water line, a power issue related to the load shedding and the other were normal fibre breaks. Be ensured that we are doing everything to get you back on line. We understand that frustration and the numerous outages and that this is affecting your use of the service. We shall update your details as soon as possible to ensure that you receive all communications.
These outages are unfortunately out of our control but we are doing everything in our control to make sure you get back on line.
We do apologise for this inconvenience.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply27 Apr 2019, 09:51
Official
Hi Barend,
The previous outages we had were due to different reasons of which were a cable being cut by a contractor restoring a water line, a power issue related to the load shedding and the other were normal fibre breaks. Be ensured that we are doing everything to get you back on line. We understand that frustration and the numerous outages and that this is affecting your use of the service. We shall update your details as soon as possible to ensure that you receive all communications.
These outages are unfortunately out of our control but we are doing everything in our control to make sure you get back on line.
We do apologise for this inconvenience.
Kind regards,
MetroFibre Team
The previous outages we had were due to different reasons of which were a cable being cut by a contractor restoring a water line, a power issue related to the load shedding and the other were normal fibre breaks. Be ensured that we are doing everything to get you back on line. We understand that frustration and the numerous outages and that this is affecting your use of the service. We shall update your details as soon as possible to ensure that you receive all communications.
These outages are unfortunately out of our control but we are doing everything in our control to make sure you get back on line.
We do apologise for this inconvenience.
Kind regards,
MetroFibre Team
MetroFibre Networx's replyOfficial
27 Apr 2019, 09:58Hi Barend,
We have sent the request to update your details on our system.
Kind regards,
MetroFibre Team
We have sent the request to update your details on our system.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply27 Apr 2019, 09:58
Official
Hi Barend,
We have sent the request to update your details on our system.
Kind regards,
MetroFibre Team
We have sent the request to update your details on our system.
Kind regards,
MetroFibre Team