1 reviews | Active since Jul 2021
MetroFibre down!!
Dear Jan-Jan Bezuidenhout. Your company is utterly full of ****!! I've been without stable connection for the past 2 days and counting. I've made numerous calls through the contact number, the chat functionality and through whatsapp and I get 3 different replies. I'm not sure if you running a company or a circus show but from the outside it seems like a circus show as we your customers are dealing with clowns!! This has created a negative impact on my work duties due to the *********** service levels your company has provided. Tell me why should I pay for your services when clearly there is no delivery!!! You guys are trending on downdector yet still no sense of urgency is app****!! Perhaps if this issue is impacting you too then maybe your staff will start necessary action on a resolution but I guess because you are not impact its back to the circus show!!
It is clear that we have not met your service expectations, and we apologise for that.
I have completed the necessary troubleshooting on your link. Kindly refer to my email communication for your fault reference number and further updates to follow.
Kind Regards
Marilize
Best regards,
It is clear that we have not met your service expectations, and we apologise for that.
I have completed the necessary troubleshooting on your link. Kindly refer to my email communication for your fault reference number and further updates to follow.
Kind Regards
Marilize
Best regards,
