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senjin J

1 reviews | Active since Jul 2021

11 May 2023, 16:30

MetroFibre down!!

Dear Jan-Jan Bezuidenhout. Your company is utterly full of ****!! I've been without stable connection for the past 2 days and counting. I've made numerous calls through the contact number, the chat functionality and through whatsapp and I get 3 different replies. I'm not sure if you running a company or a circus show but from the outside it seems like a circus show as we your customers are dealing with clowns!! This has created a negative impact on my work duties due to the *********** service levels your company has provided. Tell me why should I pay for your services when clearly there is no delivery!!! You guys are trending on downdector yet still no sense of urgency is app****!! Perhaps if this issue is impacting you too then maybe your staff will start necessary action on a resolution but I guess because you are not impact its back to the circus show!!

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply12 May 2023, 08:11
Official
Dear Senjin
It is clear that we have not met your service expectations, and we apologise for that.
I have completed the necessary troubleshooting on your link. Kindly refer to my email communication for your fault reference number and further updates to follow.

Kind Regards
Marilize

Best regards,