TM
Tshidi M
1 reviews | Active since Oct 2019
06 Sept 2025, 09:23
Metrofibre double charge unfairly
Good day I paid Metrofibre on EFT their R599 for September but to my surprise they haven’t updated the system and has added October invoice on their statement which requires me to pay 1198 unfairly so. I have paid R599 yesterday via eft and finance keeps taking me from pillar to post. I hope I can get helped via this channel today and get activated.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Sept 2025, 09:52Dear Tshidi
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused regarding your payment and account balance.
We have escalated your query to our Finance Department for urgent investigation and assistance. They will review the payment allocation and provide feedback as soon as possible.
Please be assured that we will continue to monitor the matter closely until it is resolved, and we will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused regarding your payment and account balance.
We have escalated your query to our Finance Department for urgent investigation and assistance. They will review the payment allocation and provide feedback as soon as possible.
Please be assured that we will continue to monitor the matter closely until it is resolved, and we will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Sept 2025, 09:52
Official
Dear Tshidi
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused regarding your payment and account balance.
We have escalated your query to our Finance Department for urgent investigation and assistance. They will review the payment allocation and provide feedback as soon as possible.
Please be assured that we will continue to monitor the matter closely until it is resolved, and we will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused regarding your payment and account balance.
We have escalated your query to our Finance Department for urgent investigation and assistance. They will review the payment allocation and provide feedback as soon as possible.
Please be assured that we will continue to monitor the matter closely until it is resolved, and we will keep you updated on the progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TM
Tshidi M's updateReviewer Update
06 Sept 2025, 10:08Good day Sboniso
I am not happy at all. I have paid via eft after the debit order bounced end of August which is my normal pay date. Please check account is still not updated. I will leave Metrofibre if this doesn’t get sorted today.
I am not happy at all. I have paid via eft after the debit order bounced end of August which is my normal pay date. Please check account is still not updated. I will leave Metrofibre if this doesn’t get sorted today.
TM
Tshidi M's update06 Sept 2025, 10:08
Reviewer Update
Good day Sboniso
I am not happy at all. I have paid via eft after the debit order bounced end of August which is my normal pay date. Please check account is still not updated. I will leave Metrofibre if this doesn’t get sorted today.
I am not happy at all. I have paid via eft after the debit order bounced end of August which is my normal pay date. Please check account is still not updated. I will leave Metrofibre if this doesn’t get sorted today.
TM
Tshidi M's updateReviewer Update
07 Sept 2025, 13:19Hi the payment that bounced is normally taken on the 25 from me for the next month. Kindly check and fix. The payment that bounced was for September and not August. You really are irritating me now
TM
Tshidi M's update07 Sept 2025, 13:19
Reviewer Update
Hi the payment that bounced is normally taken on the 25 from me for the next month. Kindly check and fix. The payment that bounced was for September and not August. You really are irritating me now