CM
Courage M
1 reviews | Active since Feb 2024
27 Feb 2024, 16:15
MetroFibre Dont Care
I am not surprised by the number of negative comments i am seeing here.For me its been a week,my fibre just stopped.Its definitley a technical issue that needs to be checked,the problem? NO CUSTOMER SUPPORT.
*** and/ or *** these so calls support details dont work at all.the number is not in service and the email just creates a ticket and thats all you get.
Having technical problems is normal what is terrible about metrofibre is they are not available to hear you at all...its like they hide away from clients. Well as you would expect i am already speaking to a new provider i am just here to warn off potential victims of tomorrow.
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Replies (1)
MetroFibre Networx's replyOfficial
27 Feb 2024, 16:37Dear Courage
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced and understand the importance of resolving this matter promptly.
Upon reviewing your complaint, we have escalated the issue to our Network Operations Center for urgent assistance. Our team is now actively working on resolving the issue to ensure that you receive the level of service you expect and deserve.
We appreciate your patience and understanding as we work to address this matter as quickly as possible. If you have any further questions or concerns, please feel free to reach out to us.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced and understand the importance of resolving this matter promptly.
Upon reviewing your complaint, we have escalated the issue to our Network Operations Center for urgent assistance. Our team is now actively working on resolving the issue to ensure that you receive the level of service you expect and deserve.
We appreciate your patience and understanding as we work to address this matter as quickly as possible. If you have any further questions or concerns, please feel free to reach out to us.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply27 Feb 2024, 16:37
Official
Dear Courage
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced and understand the importance of resolving this matter promptly.
Upon reviewing your complaint, we have escalated the issue to our Network Operations Center for urgent assistance. Our team is now actively working on resolving the issue to ensure that you receive the level of service you expect and deserve.
We appreciate your patience and understanding as we work to address this matter as quickly as possible. If you have any further questions or concerns, please feel free to reach out to us.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you've experienced and understand the importance of resolving this matter promptly.
Upon reviewing your complaint, we have escalated the issue to our Network Operations Center for urgent assistance. Our team is now actively working on resolving the issue to ensure that you receive the level of service you expect and deserve.
We appreciate your patience and understanding as we work to address this matter as quickly as possible. If you have any further questions or concerns, please feel free to reach out to us.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints