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Vukani K

1 reviews | Active since Oct 2014

03 Aug 2021, 09:33

MetroFibre does not deliver on the promise

I was told that the Internet Service will be live at the end of July 2021. I contacted support and they told me a technician will be sent out to resolve the issue. Now I am unable to contact anyone at MetroFibre. This is really disappointing because I was assured that the service will be working at the end of July, however, I didn't cancel my other service provider at the end of July because I could tell that the service is below standard.

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply05 Aug 2021, 12:39
Official
Good afternoon  Vukani,

Thank you for your message.

Kindly send us your full names, contact number, residential address, ISP account number as well as ticket number so we can escalate this to the correct department?

Thank you,
The MetroFibre Team 
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Vukani K's update12 Aug 2021, 08:35
Reviewer Update
Your private message to me on Twitter.

Good Day, I trust my message finds you well, Please kindly be advised that your area is not yet live but will be going live within the month of August, we do apologize for the delays. Kind Regards MetroFibre Team

My reply

Why was I told it would be at end of July? how sure are you that this time around the service will actually work? What is the actual issue?
VK
Vukani K's update01 Sept 2021, 15:27
Reviewer Update
It's the 1st of September 2021, Not even a

"Hi Mr. Khumalo, There was a delay in getting your service up and running, please bare with us as we are trying our best to get this resolved ASAP."

Zero, that's what we get...
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Vukani K's update16 Sept 2021, 07:14
Reviewer Update
16th September 2021. still no service and no feedback from you
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Vukani K's update01 Oct 2021, 09:22
Reviewer Update
1st of October and still nothing