SL
Sonja L
1 reviews | Active since Mar 2009
06 Aug 2025, 16:06
Metrofibre do not take debit order and suspend service *******ly
Metrofibre suspended my parents' fibre on 06 August 2025 at 15:05 after they failed to take the debit order from the bank account. The funds are still sitting in the account and this is not the first time this has happened. I need to escalate the mismanagement of my account to ICASA.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Aug 2025, 17:11Dear Sonja
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience caused to your parents by the recent service suspension. We can confirm that the payment has now been received and their account has been unsuspended.
Please note that we have also escalated the matter to our Finance Department and requested that they investigate and ensure the debit order is processed correctly going forward to prevent a recurrence.
We appreciate your patience and understanding, and should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience caused to your parents by the recent service suspension. We can confirm that the payment has now been received and their account has been unsuspended.
Please note that we have also escalated the matter to our Finance Department and requested that they investigate and ensure the debit order is processed correctly going forward to prevent a recurrence.
We appreciate your patience and understanding, and should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Aug 2025, 17:11
Official
Dear Sonja
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience caused to your parents by the recent service suspension. We can confirm that the payment has now been received and their account has been unsuspended.
Please note that we have also escalated the matter to our Finance Department and requested that they investigate and ensure the debit order is processed correctly going forward to prevent a recurrence.
We appreciate your patience and understanding, and should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience caused to your parents by the recent service suspension. We can confirm that the payment has now been received and their account has been unsuspended.
Please note that we have also escalated the matter to our Finance Department and requested that they investigate and ensure the debit order is processed correctly going forward to prevent a recurrence.
We appreciate your patience and understanding, and should you require any further assistance, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SL
Sonja L's updateReviewer Update
18 Dec 2025, 13:41Problem was sorted out. I joined MFN myself and had amazing service. Thank you MFN
SL
Sonja L's update18 Dec 2025, 13:41
Reviewer Update
Problem was sorted out. I joined MFN myself and had amazing service. Thank you MFN
MetroFibre Networx's replyOfficial
18 Dec 2025, 13:48Dear Sonja,
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue has been resolved and that you received amazing service after joining MFN directly. Your feedback is truly appreciated, and we’re glad we could support you. Should you need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue has been resolved and that you received amazing service after joining MFN directly. Your feedback is truly appreciated, and we’re glad we could support you. Should you need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Dec 2025, 13:48
Official
Dear Sonja,
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue has been resolved and that you received amazing service after joining MFN directly. Your feedback is truly appreciated, and we’re glad we could support you. Should you need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue has been resolved and that you received amazing service after joining MFN directly. Your feedback is truly appreciated, and we’re glad we could support you. Should you need any assistance in the future, please don’t hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations