SD
Sanele D
1 reviews | Active since Jan 2019
20 Apr 2024, 08:39
MetroFibre Dismal Service
Extremely poor and horrible service from Metrofibre. We have been without connection for 4 days now and they’re not responding to any calls or emails. They can’t even send out simple communication acknowledging the issue and providing an ETA.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
22 Apr 2024, 09:50Dear Sanele
We apologize for the inconvenience you've experienced with your internet service from Metrofibre. However, we are having difficulty locating your service with the details provided in your complaint.
To assist you further and address the issue effectively, we kindly ask you to provide us with additional information regarding your account or service. We have sent you an email requesting the relevant details. Once we receive this information, we will promptly investigate the matter and work to resolve the issue as soon as possible.
We appreciate your cooperation and understanding in this matter. If you have any questions or need further assistance, please don't hesitate to reply to our email.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet service from Metrofibre. However, we are having difficulty locating your service with the details provided in your complaint.
To assist you further and address the issue effectively, we kindly ask you to provide us with additional information regarding your account or service. We have sent you an email requesting the relevant details. Once we receive this information, we will promptly investigate the matter and work to resolve the issue as soon as possible.
We appreciate your cooperation and understanding in this matter. If you have any questions or need further assistance, please don't hesitate to reply to our email.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply22 Apr 2024, 09:50
Official
Dear Sanele
We apologize for the inconvenience you've experienced with your internet service from Metrofibre. However, we are having difficulty locating your service with the details provided in your complaint.
To assist you further and address the issue effectively, we kindly ask you to provide us with additional information regarding your account or service. We have sent you an email requesting the relevant details. Once we receive this information, we will promptly investigate the matter and work to resolve the issue as soon as possible.
We appreciate your cooperation and understanding in this matter. If you have any questions or need further assistance, please don't hesitate to reply to our email.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you've experienced with your internet service from Metrofibre. However, we are having difficulty locating your service with the details provided in your complaint.
To assist you further and address the issue effectively, we kindly ask you to provide us with additional information regarding your account or service. We have sent you an email requesting the relevant details. Once we receive this information, we will promptly investigate the matter and work to resolve the issue as soon as possible.
We appreciate your cooperation and understanding in this matter. If you have any questions or need further assistance, please don't hesitate to reply to our email.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints