MR
Michelle R
1 reviews | Active since Dec 2011
19 Feb 2023, 09:16
Metrofibre Disguisting Service AGAIN
Just a week ago I was praising you for your swift response and yesterday we have had no internet since 1pm.... couldn't get hold of Metrofibre telephonically or on chat. Nobody answers anything!! Customer service is totally lacking. This morning I am told the technicians are back on site with no ETA. I have a daughter doing her honours and cannot submit or research her paper as we also have no cell reception! Your service is absolutely non existent. I so look forward to your reply..... if you dare! JUST DO YOUR JOBS WE PAY A SMALL FORTUNE FOR YOUR "SERVICE"
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
19 Feb 2023, 09:38Good Day Michelle
We do apologise for the inconvenience that this has caused you.
The engineers are still working in the area.
We hope to resolve the issue as soon as possible.
Kind Regards,
Siboniso
Metrofibre
We do apologise for the inconvenience that this has caused you.
The engineers are still working in the area.
We hope to resolve the issue as soon as possible.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply19 Feb 2023, 09:38
Official
Good Day Michelle
We do apologise for the inconvenience that this has caused you.
The engineers are still working in the area.
We hope to resolve the issue as soon as possible.
Kind Regards,
Siboniso
Metrofibre
We do apologise for the inconvenience that this has caused you.
The engineers are still working in the area.
We hope to resolve the issue as soon as possible.
Kind Regards,
Siboniso
Metrofibre
MR
Michelle R's updateReviewer Update
19 Feb 2023, 09:55Good Day Siboniso,
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
MR
Michelle R's update19 Feb 2023, 09:55
Reviewer Update
Good Day Siboniso,
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
MR
Michelle R's updateReviewer Update
19 Feb 2023, 09:57Good Day Siboniso,
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
MR
Michelle R's update19 Feb 2023, 09:57
Reviewer Update
Good Day Siboniso,
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
Thank you for your reply but this helps us nothing!!! When and how will you update us with an ETA? We cannot call as we don't have signal to do so. I eagerly await your reply
MetroFibre Networx's replyOfficial
19 Feb 2023, 12:35Good Day Michelle
We have requested an update and an ETA from the engineers.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
We have requested an update and an ETA from the engineers.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply19 Feb 2023, 12:35
Official
Good Day Michelle
We have requested an update and an ETA from the engineers.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
We have requested an update and an ETA from the engineers.
We will keep you updated.
Kind Regards,
Siboniso
Metrofibre
MR
Michelle R's updateReviewer Update
19 Feb 2023, 12:54Good Day Siboniso,
I called at 8h53 and at 11h34 and both times spoke to Musi. Still no ETA 24 hours later. One of the supervisors was supposed to have called me since 11h34..... nothing. Are your technicians actually working? I was told repairs are delayed due to rain????? I am in the area of the outage and it has not rained since 7am? I EXPECT TO BE CONTACTED BY A SUPERVISOR....... is Metrofibre going to pay for my daughters honors degree because you cannot do your jobs? Beyond frustrating and pathetic... please understand I will not stop posting until a supervisor calls me with some ETA not *******!!
I called at 8h53 and at 11h34 and both times spoke to Musi. Still no ETA 24 hours later. One of the supervisors was supposed to have called me since 11h34..... nothing. Are your technicians actually working? I was told repairs are delayed due to rain????? I am in the area of the outage and it has not rained since 7am? I EXPECT TO BE CONTACTED BY A SUPERVISOR....... is Metrofibre going to pay for my daughters honors degree because you cannot do your jobs? Beyond frustrating and pathetic... please understand I will not stop posting until a supervisor calls me with some ETA not *******!!
MR
Michelle R's update19 Feb 2023, 12:54
Reviewer Update
Good Day Siboniso,
I called at 8h53 and at 11h34 and both times spoke to Musi. Still no ETA 24 hours later. One of the supervisors was supposed to have called me since 11h34..... nothing. Are your technicians actually working? I was told repairs are delayed due to rain????? I am in the area of the outage and it has not rained since 7am? I EXPECT TO BE CONTACTED BY A SUPERVISOR....... is Metrofibre going to pay for my daughters honors degree because you cannot do your jobs? Beyond frustrating and pathetic... please understand I will not stop posting until a supervisor calls me with some ETA not *******!!
I called at 8h53 and at 11h34 and both times spoke to Musi. Still no ETA 24 hours later. One of the supervisors was supposed to have called me since 11h34..... nothing. Are your technicians actually working? I was told repairs are delayed due to rain????? I am in the area of the outage and it has not rained since 7am? I EXPECT TO BE CONTACTED BY A SUPERVISOR....... is Metrofibre going to pay for my daughters honors degree because you cannot do your jobs? Beyond frustrating and pathetic... please understand I will not stop posting until a supervisor calls me with some ETA not *******!!
MetroFibre Networx's replyOfficial
19 Feb 2023, 13:50Good day Michelle
We have requested a supervisor to be in contact with you.
Kind Regards
Siboniso
Metrofibre
We have requested a supervisor to be in contact with you.
Kind Regards
Siboniso
Metrofibre
MetroFibre Networx's reply19 Feb 2023, 13:50
Official
Good day Michelle
We have requested a supervisor to be in contact with you.
Kind Regards
Siboniso
Metrofibre
We have requested a supervisor to be in contact with you.
Kind Regards
Siboniso
Metrofibre