MN
Malcolm N
1 reviews | Active since Dec 2016
17 Feb 2024, 11:01
MetroFibre disconnected our service at 04:00 this morning
MetroFibre disconnected our service at 04:00 this morning. We wasted an hour speaking to *********** fools at their contact centre who seem to know nothing and advised that it would take 3 - 4 days for the matter to be addressed. How pathetic is this service? I expect a refund on my subscription for Feb-2024 and a reimbur*****t for the inconvenience and cost of calling their call centre.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
19 Feb 2024, 10:50Dear Malcolm
We apologize for the inconvenience you experienced with our service and the challenges you faced in resolving the issue with our contact center.
Upon reviewing your details, we were unable to locate your service with the information provided in your complaint. However, we have sent you an email requesting your account holder details so that we can investigate the matter further and address your concerns appropriately.
We understand the frustration caused by the disruption to your service and the inconvenience of contacting our call center. Rest assured, we take your feedback seriously and are committed to resolving this issue promptly.
Once we receive the necessary information from you, we will investigate the matter thoroughly and work towards providing a resolution. Additionally, we will review your request for a refund and reimbur*****t for any incurred costs.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you experienced with our service and the challenges you faced in resolving the issue with our contact center.
Upon reviewing your details, we were unable to locate your service with the information provided in your complaint. However, we have sent you an email requesting your account holder details so that we can investigate the matter further and address your concerns appropriately.
We understand the frustration caused by the disruption to your service and the inconvenience of contacting our call center. Rest assured, we take your feedback seriously and are committed to resolving this issue promptly.
Once we receive the necessary information from you, we will investigate the matter thoroughly and work towards providing a resolution. Additionally, we will review your request for a refund and reimbur*****t for any incurred costs.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints
MetroFibre Networx's reply19 Feb 2024, 10:50
Official
Dear Malcolm
We apologize for the inconvenience you experienced with our service and the challenges you faced in resolving the issue with our contact center.
Upon reviewing your details, we were unable to locate your service with the information provided in your complaint. However, we have sent you an email requesting your account holder details so that we can investigate the matter further and address your concerns appropriately.
We understand the frustration caused by the disruption to your service and the inconvenience of contacting our call center. Rest assured, we take your feedback seriously and are committed to resolving this issue promptly.
Once we receive the necessary information from you, we will investigate the matter thoroughly and work towards providing a resolution. Additionally, we will review your request for a refund and reimbur*****t for any incurred costs.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints
We apologize for the inconvenience you experienced with our service and the challenges you faced in resolving the issue with our contact center.
Upon reviewing your details, we were unable to locate your service with the information provided in your complaint. However, we have sent you an email requesting your account holder details so that we can investigate the matter further and address your concerns appropriately.
We understand the frustration caused by the disruption to your service and the inconvenience of contacting our call center. Rest assured, we take your feedback seriously and are committed to resolving this issue promptly.
Once we receive the necessary information from you, we will investigate the matter thoroughly and work towards providing a resolution. Additionally, we will review your request for a refund and reimbur*****t for any incurred costs.
Thank you for bringing this matter to our attention, and we appreciate your patience and understanding as we work to resolve it.
Kind regards,
Marilize
MetroFibre Complaints
MN
Malcolm N's updateReviewer Update
19 Feb 2024, 11:35Hi Marilize,
The account number is MER415. I look forward to your response on the matter.
Regards,
Malcolm
The account number is MER415. I look forward to your response on the matter.
Regards,
Malcolm
MN
Malcolm N's update19 Feb 2024, 11:35
Reviewer Update
Hi Marilize,
The account number is MER415. I look forward to your response on the matter.
Regards,
Malcolm
The account number is MER415. I look forward to your response on the matter.
Regards,
Malcolm
MN
Malcolm N's updateReviewer Update
28 Feb 2024, 16:30Hi Marilize,
Information requested was provided on 19-Feb-2024. Why is there no response to date?
Regards,
Malcolm
Information requested was provided on 19-Feb-2024. Why is there no response to date?
Regards,
Malcolm
MN
Malcolm N's update28 Feb 2024, 16:30
Reviewer Update
Hi Marilize,
Information requested was provided on 19-Feb-2024. Why is there no response to date?
Regards,
Malcolm
Information requested was provided on 19-Feb-2024. Why is there no response to date?
Regards,
Malcolm