LS
Liezl S
1 reviews | Active since Apr 2018
18 Dec 2024, 13:40
Metrofibre debit order hell!
This has been the most frustrating 9 months! I cannot understand why Metrofibre is unable or unwilling to do my debit order. I have sent email upon email. I have phoned and been hung up on numerous times. The more I tell them that my bank advird that I have to authorise the debit order on the app, the more they tell me that I am wrong. I sent the messages between myself and the bank where they tell me to do the authorisation within 24hrs. Metrofibre just does not respond. This is the worst service ever. They rather tell me to just do eft than actually take the time to listen and learn something!!!!!
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MetroFibre Networx's replyOfficial
18 Dec 2024, 14:06Dear Liezl
Thank you for taking the time to bring this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you have experienced regarding the initiation of your debit order.
We have escalated your query to the relevant team with an urgent request to have your debit order uploaded and processed. Once this has been completed, our Finance Department will contact you to confirm that the debit order has been successfully set up and that your payments will now be made via this method moving forward.
We appreciate your patience while we resolve this for you and ensure that your payment process is handled smoothly going forward. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to bring this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you have experienced regarding the initiation of your debit order.
We have escalated your query to the relevant team with an urgent request to have your debit order uploaded and processed. Once this has been completed, our Finance Department will contact you to confirm that the debit order has been successfully set up and that your payments will now be made via this method moving forward.
We appreciate your patience while we resolve this for you and ensure that your payment process is handled smoothly going forward. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Dec 2024, 14:06
Official
Dear Liezl
Thank you for taking the time to bring this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you have experienced regarding the initiation of your debit order.
We have escalated your query to the relevant team with an urgent request to have your debit order uploaded and processed. Once this has been completed, our Finance Department will contact you to confirm that the debit order has been successfully set up and that your payments will now be made via this method moving forward.
We appreciate your patience while we resolve this for you and ensure that your payment process is handled smoothly going forward. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to bring this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you have experienced regarding the initiation of your debit order.
We have escalated your query to the relevant team with an urgent request to have your debit order uploaded and processed. Once this has been completed, our Finance Department will contact you to confirm that the debit order has been successfully set up and that your payments will now be made via this method moving forward.
We appreciate your patience while we resolve this for you and ensure that your payment process is handled smoothly going forward. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations