MetroFibre Data Breach POPIA of FTTH client
POPIA DATA Breach with no feedback after report (Reseller)
I logged a complaint against the bridge of my account.
The company took it lightly and never bothered sending me an sms or email stating that they willl investigate.
To date I phone and the call centre agent left my phone call on hold.
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
02 Feb 2026, 11:14Dear Ethan
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of feedback and the experience you have had when attempting to follow up on your report.
Please be advised that we have requested the relevant department to urgently investigate the issue and to assist accordingly.
We understand the seriousness of this matter and assure you that it is being treated with the attention it deserves.
Thank you for your patience while this is being addressed. Should you require any further assistance in the interim, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of feedback and the experience you have had when attempting to follow up on your report.
Please be advised that we have requested the relevant department to urgently investigate the issue and to assist accordingly.
We understand the seriousness of this matter and assure you that it is being treated with the attention it deserves.
Thank you for your patience while this is being addressed. Should you require any further assistance in the interim, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2026, 11:14
Official
Dear Ethan
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of feedback and the experience you have had when attempting to follow up on your report.
Please be advised that we have requested the relevant department to urgently investigate the issue and to assist accordingly.
We understand the seriousness of this matter and assure you that it is being treated with the attention it deserves.
Thank you for your patience while this is being addressed. Should you require any further assistance in the interim, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of feedback and the experience you have had when attempting to follow up on your report.
Please be advised that we have requested the relevant department to urgently investigate the issue and to assist accordingly.
We understand the seriousness of this matter and assure you that it is being treated with the attention it deserves.
Thank you for your patience while this is being addressed. Should you require any further assistance in the interim, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
's updateReviewer Update
05 Mar 2026, 15:58It is now 05/03/2026 - No one from this company has provided any feedback on my investigation. If I do not receive any update I will have no choice to log a case with Internet Service Providers’ Association
's update05 Mar 2026, 15:58
Reviewer Update
It is now 05/03/2026 - No one from this company has provided any feedback on my investigation. If I do not receive any update I will have no choice to log a case with Internet Service Providers’ Association