1 reviews | Active since Apr 2025
Metrofibre damages property - No recourse
MetroFibre installed their infrastructure in the road reserve in front of my property, without re-compacting the ground as would be required. This now caused my paving to sag.
MetroFibre used negligent contractor to do their installation, which has caused damage to my property.
Attempts to have the matter resolved has been frustrating and hopeless. The only way to communicate with then is through their customer support, but their personnel does not have the ability to comprehend the matter. They log the ticket as a "service interruption".
Phoning them is even worse, they refuse to provide call reference numbers and disconnect calls prior to conclusion.
MetroFibre either by design or through incompetence makes it impossible to address the matter.
The matter has also been reported to the Municipality, but typically their response have been inadequate.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
In order for us to escalate and expedite your query with the relevant teams, we have sent you a form to complete and return to us. Once we receive the completed form, we will ensure that your case is prioritised and handled with the urgency it requires.
We truly regret the delay in assistance thus far and appreciate your patience as we work towards a resolution.
Please don’t hesitate to reach out should you require any help completing the form or if you have any further queries.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
In order for us to escalate and expedite your query with the relevant teams, we have sent you a form to complete and return to us. Once we receive the completed form, we will ensure that your case is prioritised and handled with the urgency it requires.
We truly regret the delay in assistance thus far and appreciate your patience as we work towards a resolution.
Please don’t hesitate to reach out should you require any help completing the form or if you have any further queries.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations