Metrofibre

I have been sruggling now for two months to get my problem resolved First you have to get past Afrihost and after doing all the technical tests on their behalf you are passed onto Metrofibre who gives you a reference number and then simply forgets about you I have a business to run and this is the worst service and experience in Internet connectivity i have had. Now looking for alternative who will probably just as useless. will NEVER recommend either SP's to anyone