Metrofibre customer without Internet for 50+ hours

I have been without internet for the past 50+ hours and no reference checks have been done. all im being told is they are checking with the maintenance team but no technician is being assigned to my ticket. I spoke to Musi on Wednesday 10/11/21 after spending the entire day without internet with the ticket ref : #119474. Yesterday 11/11/21 I had to make arrangement to work elsewhere as I could not continue using my mobile data for a full workday. I enquired with Vodacom as well who is the network provider they also issued a ticket number and logged aquerry with Metrofibre with ticket ref SR 211111. Friday 12/11/21 I spoke to Pamela who also logged another ticket #120585 claiming that this time it's an individual ticket that is being logged. No further communication is received during this time I as a customer have to continuosly follow back on what the status is. they have all my details to reach me yet no commmunication is recieved. Metrofibre I ask again when are you sending technicians to my house to have a look at the fault it's been more than 48hours without internet. When I initially called I was not told that the ticket i logged was for the community and today im told an individual ticket is logged. Why would i call for the masses ?