LMDB
Leasche Meintjes De Beer
1 reviews | Active since Aug 2018
02 May 2023, 11:21
MetroFibre customer service is horrible and non-existent!!!
Why does MetroFibre even have a customer care number if you never and I mean never get to speak to a human being? Our Fibre line is down since Tuesday (25/04/2023) and it is still off today, a whole week!!! We do not get hold of anyone at MetroFibre to resolve our issue. Both my husband and I work from home and it's costing us a lot of money to keep on buying mobile data just to get our work done! MetroFibre is horrible and useless!!
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Replies (2)
MetroFibre Networx's replyOfficial
02 May 2023, 11:51Dear Leasche
We understand the importance of fibre connectivity when working from home and apologise for the downtime you have experienced.
I am looking into your service fault and will be in contact to provide feedback shortly.
Kind Regards
Marilize
We understand the importance of fibre connectivity when working from home and apologise for the downtime you have experienced.
I am looking into your service fault and will be in contact to provide feedback shortly.
Kind Regards
Marilize
MetroFibre Networx's reply02 May 2023, 11:51
Official
Dear Leasche
We understand the importance of fibre connectivity when working from home and apologise for the downtime you have experienced.
I am looking into your service fault and will be in contact to provide feedback shortly.
Kind Regards
Marilize
We understand the importance of fibre connectivity when working from home and apologise for the downtime you have experienced.
I am looking into your service fault and will be in contact to provide feedback shortly.
Kind Regards
Marilize
MetroFibre Networx's replyOfficial
02 May 2023, 11:52Good day Leasche.
We sincerely apologise that you have not been receiving the service you deserve. Please allow our complaints team to look into this issue, one of our agents will get in contact with you.
Kind regards
Sunet
We sincerely apologise that you have not been receiving the service you deserve. Please allow our complaints team to look into this issue, one of our agents will get in contact with you.
Kind regards
Sunet
MetroFibre Networx's reply02 May 2023, 11:52
Official
Good day Leasche.
We sincerely apologise that you have not been receiving the service you deserve. Please allow our complaints team to look into this issue, one of our agents will get in contact with you.
Kind regards
Sunet
We sincerely apologise that you have not been receiving the service you deserve. Please allow our complaints team to look into this issue, one of our agents will get in contact with you.
Kind regards
Sunet