LA
Leopedi A
1 reviews | Active since Dec 2020
30 Dec 2025, 11:08
METROFIBRE CUSTOMER SERVES IS THE WORST AND DISAPPOINTING!!!!
I sent and email on Sunday and today my ticket hasn’t been attended to. When you call, you hold for 30 minutes and still no answer or assistance. Metro Fibre customer service is the worst and I wouldn’t advise anyone to use their fibre if they value peace of mind.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
30 Dec 2025, 11:50Dear Adelaide
Thank you for bringing this matter to our attention.
We acknowledge your Hello Peter complaint and would like to advise that your query has been escalated to our Finance department for assistance. The team has been requested to investigate the matter and provide you with feedback accordingly.
Please be assured that we are following up internally to ensure this is addressed as soon as possible.
Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We acknowledge your Hello Peter complaint and would like to advise that your query has been escalated to our Finance department for assistance. The team has been requested to investigate the matter and provide you with feedback accordingly.
Please be assured that we are following up internally to ensure this is addressed as soon as possible.
Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply30 Dec 2025, 11:50
Official
Dear Adelaide
Thank you for bringing this matter to our attention.
We acknowledge your Hello Peter complaint and would like to advise that your query has been escalated to our Finance department for assistance. The team has been requested to investigate the matter and provide you with feedback accordingly.
Please be assured that we are following up internally to ensure this is addressed as soon as possible.
Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We acknowledge your Hello Peter complaint and would like to advise that your query has been escalated to our Finance department for assistance. The team has been requested to investigate the matter and provide you with feedback accordingly.
Please be assured that we are following up internally to ensure this is addressed as soon as possible.
Thank you for your patience while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LA
Leopedi A's updateReviewer Update
31 Dec 2025, 09:49Dear Siboniso
Please note I called yesterday at 11:30 and I was promised feedback within 30 minutes because apparently someone is working on my ticket. Today at 09:50 I haven’t received any feedback whatsoever.
What is the definition of 30 minutes according to MetroFibre?
Please note I called yesterday at 11:30 and I was promised feedback within 30 minutes because apparently someone is working on my ticket. Today at 09:50 I haven’t received any feedback whatsoever.
What is the definition of 30 minutes according to MetroFibre?
LA
Leopedi A's update31 Dec 2025, 09:49
Reviewer Update
Dear Siboniso
Please note I called yesterday at 11:30 and I was promised feedback within 30 minutes because apparently someone is working on my ticket. Today at 09:50 I haven’t received any feedback whatsoever.
What is the definition of 30 minutes according to MetroFibre?
Please note I called yesterday at 11:30 and I was promised feedback within 30 minutes because apparently someone is working on my ticket. Today at 09:50 I haven’t received any feedback whatsoever.
What is the definition of 30 minutes according to MetroFibre?
MetroFibre Networx's replyOfficial
31 Dec 2025, 10:05Dear Leopedi,
As per the feedback received from our Finance team, all refunds are currently on hold during the festive period. However, an exception has been made, and the matter has been escalated for approval due to the amount to be refunded.
We are currently awaiting approval from Senior Finance Management. Once approved, the standard turnaround time for a refund to be processed is 30 days. Please be assured that we will continue to follow up with our Finance team and expedite the process where possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
As per the feedback received from our Finance team, all refunds are currently on hold during the festive period. However, an exception has been made, and the matter has been escalated for approval due to the amount to be refunded.
We are currently awaiting approval from Senior Finance Management. Once approved, the standard turnaround time for a refund to be processed is 30 days. Please be assured that we will continue to follow up with our Finance team and expedite the process where possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Dec 2025, 10:05
Official
Dear Leopedi,
As per the feedback received from our Finance team, all refunds are currently on hold during the festive period. However, an exception has been made, and the matter has been escalated for approval due to the amount to be refunded.
We are currently awaiting approval from Senior Finance Management. Once approved, the standard turnaround time for a refund to be processed is 30 days. Please be assured that we will continue to follow up with our Finance team and expedite the process where possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
As per the feedback received from our Finance team, all refunds are currently on hold during the festive period. However, an exception has been made, and the matter has been escalated for approval due to the amount to be refunded.
We are currently awaiting approval from Senior Finance Management. Once approved, the standard turnaround time for a refund to be processed is 30 days. Please be assured that we will continue to follow up with our Finance team and expedite the process where possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations