MetroFibre constantly down

I am working from home. I have a Afrihost Fibre to the home account with MetroFibre.

I have been down for 2 days twice this week. Afrihost is useless in escalating this properly and when calling MetroFibre their response is by default 2 - 4 working days.

This downtime has cost me close to R1000 in data due to having no internet and neither my ISP or Fibre Provider cares. I had to phone MetroFibre the first time to get an technician to come out and today when I called they could only escalate it even though it has been more than 2 days already.

I have made it clear to Afrihost that should this issue not be sorted today then I will be cancelling my account. As right now even working with TELKOM would be better compared to working with MetroFibre. At least Telcom tries to sort out issues instead of waiting two or more days just to contact a client where service is down.

MetroFibre needs to fix my line and actually keep it up. I asked AFrihost to mention i was down last week aswell. MetroFibre's support agent was unable to even pick up the previous ticket assigned to my Fibre line from a few days before....

Curreny MetroFibre ticket 92996