FM
Fundi M
1 reviews | Active since Nov 2018
09 Jul 2025, 15:11
MetroFibre Consistently Fails Us!
MetroFibre has complete monopoly in our area. One may applaud them for bringing this technology to our oftentimes neglected area - Glen Austin AH.
But these factors do not grant them the right to under-service our homes. Almost every 2nd week we have to log a call, impacting our home-run businesses and, generally our lives.
MetroFibre seems not to care. Recently we had a 3-Day service outage, and there was poor customer service, one area blaming the other. And we were still expected to pay for those three days of outage!
Of we had a choice, we would migrate and try a different fibre infrastructure provider. But we stuck. And MetroFibre's service levels remind us of that every 2nd week!
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Replies (2)FM
Fundi M's updateReviewer Update
09 Jul 2025, 15:50It helps not that MetroFibre has now listed my full name. Violating my right to privacy. Breaking the law. The issue has just escalated.
FM
Fundi M's update09 Jul 2025, 15:50
Reviewer Update
It helps not that MetroFibre has now listed my full name. Violating my right to privacy. Breaking the law. The issue has just escalated.
MetroFibre Networx's replyOfficial
09 Jul 2025, 16:00Dear Fundi,
Thank you for bringing your concerns to our attention.
We understand the frustration and disruption that ongoing service issues can cause, especially when they impact your ability to run a business from home. We acknowledge the challenges you've experienced and are currently reviewing the matter internally to ensure appropriate follow-up and action.
Your feedback regarding service consistency and communication is being escalated to the relevant teams, and we are committed to addressing the concerns you've raised. Please rest assured that we are working to identify the root causes and implement lasting improvements.
We appreciate your continued patience and will be in touch with further updates.
Kind regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the frustration and disruption that ongoing service issues can cause, especially when they impact your ability to run a business from home. We acknowledge the challenges you've experienced and are currently reviewing the matter internally to ensure appropriate follow-up and action.
Your feedback regarding service consistency and communication is being escalated to the relevant teams, and we are committed to addressing the concerns you've raised. Please rest assured that we are working to identify the root causes and implement lasting improvements.
We appreciate your continued patience and will be in touch with further updates.
Kind regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jul 2025, 16:00
Official
Dear Fundi,
Thank you for bringing your concerns to our attention.
We understand the frustration and disruption that ongoing service issues can cause, especially when they impact your ability to run a business from home. We acknowledge the challenges you've experienced and are currently reviewing the matter internally to ensure appropriate follow-up and action.
Your feedback regarding service consistency and communication is being escalated to the relevant teams, and we are committed to addressing the concerns you've raised. Please rest assured that we are working to identify the root causes and implement lasting improvements.
We appreciate your continued patience and will be in touch with further updates.
Kind regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the frustration and disruption that ongoing service issues can cause, especially when they impact your ability to run a business from home. We acknowledge the challenges you've experienced and are currently reviewing the matter internally to ensure appropriate follow-up and action.
Your feedback regarding service consistency and communication is being escalated to the relevant teams, and we are committed to addressing the concerns you've raised. Please rest assured that we are working to identify the root causes and implement lasting improvements.
We appreciate your continued patience and will be in touch with further updates.
Kind regards,
MetroFibre Complaints & Escalations