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Matevhu S

1 reviews | Active since Mar 2024

28 Aug 2025, 05:16

Metrofibre connect bad service!!!!

They are quick when you sign up, after that no support at all. My fibre has been down for 4 days now. I have logged tickets non stop. *** Doesn’t answer their emails, I have tried to WhatsApp +***0, no answer. Calls no answer, I had to hold for about 30 minutes. They keep taking me from pillar to post. I AM WORKING FROM HOME! I am spending a lot on data while I am paying them every month! Please can I get a refund then they can take their equipment.. I am so done! Their support is very very bad! I am also taking this to higher management, I have calls recorded, screenshots of WhatsApp sent and emails. I had enough!

I can’t be running after metrofibre connect like I am crazy. We pay for this! This is ridiculous.

0
Replies (14)
MetroFibre Networx
MetroFibre Networx's reply28 Aug 2025, 08:47
Official
Dear Matevhu,

Thank you for reaching out and for sharing your experience with us. We truly appreciate your patience and cooperation as we work to review and investigate your complaint to ensure your concerns are properly addressed and resolved to your satisfaction.

Please be assured that our team is actively reviewing the matter, and we will remain in contact with you to provide further updates as they become available.

Best regards,
Marilize
MetroFibre Complaints & Escalations
MS
Matevhu S's update28 Aug 2025, 11:23
Reviewer Update
Still waiting. No one contacted me. My fibre still down. 4 days now !!
MS
Matevhu S's update28 Aug 2025, 12:05
Reviewer Update
Still waiting.. no call , no answer on emails, phone ringing for 20 minutes.
MS
Matevhu S's update28 Aug 2025, 13:43
Reviewer Update
13:05 still waiting
MS
Matevhu S's update28 Aug 2025, 20:47
Reviewer Update
Still my fibre is down, been calling. Holding for long hours. Nothing promising
MS
Matevhu S's update28 Aug 2025, 20:51
Reviewer Update
Hello??????
MS
Matevhu S's update28 Aug 2025, 20:53
Reviewer Update
Day 4, no internet. I am working from home for God sake!!!!!! No one is attending to this. Please cancel my line and refund me if you don’t wana fix . I am tired of running after you guys. Thank you . This is my last comment.

I am escalating this to my lawyer. Thank you
MetroFibre Networx
MetroFibre Networx's reply28 Aug 2025, 21:59
Official
Dear Matevhu

Kindly note that your query has been escalated to our WiFi/LAN department, who are currently investigating the matter. They will be in contact with you directly to assist further.


MS
Matevhu S's update29 Aug 2025, 11:45
Reviewer Update
Still waiting.. day 5 no internet.
No call from metrofibre nothing.

MS
Matevhu S's update29 Aug 2025, 22:46
Reviewer Update
Any feedback? Day 5 now. No help! I have 6 tickets, calls not being answered. No response on emails.

PLEASE CAN YOU CANCEL THE LINE? Tired of running after you guys now.

THANK YOU FOR THE TERRIBLE Service Marilize.
MetroFibre Networx
MetroFibre Networx's reply30 Aug 2025, 08:34
Official
Dear Matevhu,

Thank you for your patience and cooperation as we work to resolve your connectivity difficulties. We are pleased to confirm that a router swap request has been approved by our Support Management Team and has been raised for urgent scheduling.

We sincerely appreciate your patience while this process is completed and will keep you updated on the progress.

Best regards,
Marilize
MetroFibre Complaints & Escalations

MS
Matevhu S's update01 Sept 2025, 16:18
Reviewer Update
Still waiting.. day 8 now no feedback.
MS
Matevhu S's update03 Sept 2025, 18:09
Reviewer Update
Day 11, still no connection!!!!!!!
MS
Matevhu S's update03 Sept 2025, 18:09
Reviewer Update
CAN YOU REFUND ME AND CANCEL THE LINE? Thank you!