AB
Anthony B
1 reviews | Active since Apr 2023
30 Apr 2026, 20:17
Metrofibre circus
I subscribed to Metrofibre and I've never met such a Muppet show in my life. First they installed the router in the wrong room. I paid what I believed I owed but they terminated my service because I apparently owed an amount of 963 which I paid immediately. How could I know when I never ever received an invoice. I spent a whole day on the phone trying to rectify it. I spoke to AI and various truly *********** staff members. I sent the pop to them on email and WhatsApp but they didn't help me. Fair warning, don't go near these Muppets. All you'll get is heartache and frustration. Uuuuugh
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MetroFibre Networx's replyOfficial
30 Apr 2026, 20:45Dear Anthony
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist you as a matter of urgency. We kindly encourage you to complete and return the form that was sent to you, as this will enable the team to proceed with assisting you efficiently.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist you as a matter of urgency. We kindly encourage you to complete and return the form that was sent to you, as this will enable the team to proceed with assisting you efficiently.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply30 Apr 2026, 20:45
Official
Dear Anthony
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist you as a matter of urgency. We kindly encourage you to complete and return the form that was sent to you, as this will enable the team to proceed with assisting you efficiently.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist you as a matter of urgency. We kindly encourage you to complete and return the form that was sent to you, as this will enable the team to proceed with assisting you efficiently.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations