CS
Conor S
1 reviews | Active since Jul 2019
10 Mar 2026, 12:07
MetroFibre Charged Me After I Cancelled and Their Customer Service Is a Nightmare
I cancelled my MetroFibre service on 9 January 2026. Their support has no proper phone numbers, so I had to email multiple times just to get them to process it. They finally responded on 28 January 2026, confirming my service ended 31 January 2026.
Despite this, they debited my account for February and March. When I complained, I was told to get a lawyer before they would even consider fixing it.
This is beyond frustrating. MetroFibre hides behind emails, ignores cancellation requests, and deliberately makes it impossible to speak to anyone who can actually solve a problem.
No customer should have to fight like this to stop being billed for a service they no longer use.
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Replies (3)
MetroFibre Networx's replyOfficial
10 Mar 2026, 12:13Dear Conor Steel
Thank you for bringing this matter to our attention and for sharing the details of your experience.
We understand how frustrating it is to continue seeing charges on your account after submitting a cancellation request and receiving confirmation that the service ended on 31 January 2026. The difficulty you experienced while trying to obtain assistance has also been noted.
Your concerns regarding the February and March debits will be escalated to the relevant team for a full review of the account, including the cancellation date and the billing that followed. The team will investigate the matter and provide feedback once the review has been completed.
Your feedback regarding the support process is also important and will be shared internally for further review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Mar 2026, 12:13
Official
Dear Conor Steel
Thank you for bringing this matter to our attention and for sharing the details of your experience.
We understand how frustrating it is to continue seeing charges on your account after submitting a cancellation request and receiving confirmation that the service ended on 31 January 2026. The difficulty you experienced while trying to obtain assistance has also been noted.
Your concerns regarding the February and March debits will be escalated to the relevant team for a full review of the account, including the cancellation date and the billing that followed. The team will investigate the matter and provide feedback once the review has been completed.
Your feedback regarding the support process is also important and will be shared internally for further review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
CS
Conor S's updateReviewer Update
10 Mar 2026, 13:52Sibonisile, you are one of the people who have made this process IMPOSSIBLE.
CS
Conor S's update10 Mar 2026, 13:52
Reviewer Update
Sibonisile, you are one of the people who have made this process IMPOSSIBLE.
MetroFibre Networx's replyOfficial
10 Mar 2026, 14:31 We have escalated the matter to Accounts for urgent assistance.
MetroFibre Networx's reply10 Mar 2026, 14:31
Official
We have escalated the matter to Accounts for urgent assistance.