Metrofibre cannot fix a reoccurring issue, that has been happening week in and out.

Item: MetroFibre Networx
Rating: 1
Author: Zoe J

If you have a choice of choosing a different service provider whose fibre infrastructure isn't MFN, DO NOT choose MFN.

I have had the same issue reoccurring for a 4TH TIME in less than a few days!!!! And metro fibre still chooses to drag their feet in regards to resolving, I've never come across a more *********** company with *********** technicians who don't know what they are doing.

I have phoned them over 4xs this morning and they talk b.s about the item been escalated.

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

14 Mar 2023, 10:03

Dear Zoe

We apologise for the inconvenience caused and understand your frustration.

Please note that the issue has been escalated from our side.

We will be in contact to provide feedback.

Kind Regards,
Ayanda
MetroFibre

MetroFibre Networx's reply14 Mar 2023, 10:03

Official

Zoe J's updateReviewer Update

14 Mar 2023, 10:15

No one from your Maintenance department nor Contractor has been in contact with me, since 8am

So don't talk b.s

Zoe J's update14 Mar 2023, 10:15

Reviewer Update

No one from your Maintenance department nor Contractor has been in contact with me, since 8am

So don't talk b.s

MetroFibre Networx's replyOfficial

14 Mar 2023, 12:24

Dear Zoe

Thank you for taking my call.

As discussed, the contractors have been scheduled to assist you at 13h00.

I will also advise the team of what we further discussed.

Thank you for your patience.

Kind Regards,
Ayanda
MetroFibre

MetroFibre Networx's reply14 Mar 2023, 12:24

Official