Metrofibre Call Centre Agent ignores emails and phone call to sort out Fibre application

We want to order Fibre to Home through Metrofibre ASAP. Sphumelele Mbense told me that there was a problem showing that we had a contract with Cell C. I did phone Cell C and both the Fibre Sales and Fibre Support Department did confirm we do not have an active account with them seeing as we cancelled our request in May 2021. I did inform Sphumelele Mbense that there is no active contract with Cell C. I have sent 3 emails and have phoned twice but Sphumelele Mbense chooses to ignore me completely. I have spoken to 2 other call centre agents who told me they will talk with Sphumelele Mbense to get this matter resolved however, it doesn't seem as though anything is happening. I do not appreciate being ignored!!!!!!!!!!!!!!