YM
YOLANDI M
1 reviews | Active since Oct 2023
30 Sept 2025, 12:21
METROFIBRE ******
Metrofibre is one of the network that are ******.. Claiming to not getting there money after the debit orders go through.. After a month they decide to disconnect the service just to claim more money from clients.. Get more PROFESSIONAL PEOPLE TO WORK WITH THE FINANCE AND UPGRADE UR SERVICE BECAUSE IT SUCKS.. HOW CAN YOU DISCONNECT SERVICE ON A SUNDAY AFTERNOON.. GET YOUR FACTS STRAIGHT.. STOP *****ING PEOPLE.
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MetroFibre Networx's replyOfficial
30 Sept 2025, 12:41Dear Yolandi,
Thank you for bringing your billing concerns to our attention, and for your patience and cooperation as we work to investigate and address them.
We note the points you have raised regarding debit order payments, subsequent disconnection of your service, and the timing of the disconnection. These matters are being reviewed in detail with our Finance team to establish the full context and ensure that your account activity, payment records, and debit order transactions are accurately reconciled.
We appreciate your cooperation and assure you that once the investigation is concluded, we will share a detailed update with you on the findings and the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your billing concerns to our attention, and for your patience and cooperation as we work to investigate and address them.
We note the points you have raised regarding debit order payments, subsequent disconnection of your service, and the timing of the disconnection. These matters are being reviewed in detail with our Finance team to establish the full context and ensure that your account activity, payment records, and debit order transactions are accurately reconciled.
We appreciate your cooperation and assure you that once the investigation is concluded, we will share a detailed update with you on the findings and the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Sept 2025, 12:41
Official
Dear Yolandi,
Thank you for bringing your billing concerns to our attention, and for your patience and cooperation as we work to investigate and address them.
We note the points you have raised regarding debit order payments, subsequent disconnection of your service, and the timing of the disconnection. These matters are being reviewed in detail with our Finance team to establish the full context and ensure that your account activity, payment records, and debit order transactions are accurately reconciled.
We appreciate your cooperation and assure you that once the investigation is concluded, we will share a detailed update with you on the findings and the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your billing concerns to our attention, and for your patience and cooperation as we work to investigate and address them.
We note the points you have raised regarding debit order payments, subsequent disconnection of your service, and the timing of the disconnection. These matters are being reviewed in detail with our Finance team to establish the full context and ensure that your account activity, payment records, and debit order transactions are accurately reconciled.
We appreciate your cooperation and assure you that once the investigation is concluded, we will share a detailed update with you on the findings and the next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations