sD
sihle D
1 reviews | Active since Aug 2017
17 Aug 2026, 12:31
MetroFibre – Broken Promises and No Installation
I was promised the best service from MetroFibre, but to date I have received no assistance.
An installer came to my premises only to install cables.
A month later, I received an email advising that the linking had been finalized.
Since then, I have been waiting for installers to return and complete the installation. No calls, no updates, and no further communication has been received.
As I previously advised, I work from home. These delays have placed severe strain on both my finances and my work. Instead of resolving the issue, MetroFibre has sent multiple emails merely to calm me down, promising speedy attention — yet nothing has happened.
Because of this unreliable service, I have now lost the privilege of working from home permanently. I have already received two written warnings from my employer due to the lack of a reliable connection.
Once again, MetroFibre has shown no interest in its customers and has provided no real assistance.
So let me ask directly, without pretence: ARE YOU GOING TO COMPLETE THIS INSTALLATION, OR SHOULD WE SEEK OTHER SERVICE PROVIDERS? OR DO YOU EXPECT ME TO GET FIRED BEFORE YOU STOP IGNORING MY REQUESTS FOR SERVICE?
Helpful (0)
Replies (12)0
Replies (12)
MetroFibre Networx's replyOfficial
17 Aug 2026, 12:44Dear Sihle
Thank you for taking our call.
As discussed, we sincerely apologise for the delays and frustration you have experienced with the completion of your installation, particularly given the impact this has had on your ability to work from home.
Please note that we are currently following up on the expected resolution time for the completion of the outstanding work on your installation. We understand the urgency of this matter and are requesting feedback from the relevant team.
We will keep you updated on the progress and provide you with feedback as soon as it is received.
Thank you for your patience and for allowing us the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, we sincerely apologise for the delays and frustration you have experienced with the completion of your installation, particularly given the impact this has had on your ability to work from home.
Please note that we are currently following up on the expected resolution time for the completion of the outstanding work on your installation. We understand the urgency of this matter and are requesting feedback from the relevant team.
We will keep you updated on the progress and provide you with feedback as soon as it is received.
Thank you for your patience and for allowing us the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Aug 2026, 12:44
Official
Dear Sihle
Thank you for taking our call.
As discussed, we sincerely apologise for the delays and frustration you have experienced with the completion of your installation, particularly given the impact this has had on your ability to work from home.
Please note that we are currently following up on the expected resolution time for the completion of the outstanding work on your installation. We understand the urgency of this matter and are requesting feedback from the relevant team.
We will keep you updated on the progress and provide you with feedback as soon as it is received.
Thank you for your patience and for allowing us the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, we sincerely apologise for the delays and frustration you have experienced with the completion of your installation, particularly given the impact this has had on your ability to work from home.
Please note that we are currently following up on the expected resolution time for the completion of the outstanding work on your installation. We understand the urgency of this matter and are requesting feedback from the relevant team.
We will keep you updated on the progress and provide you with feedback as soon as it is received.
Thank you for your patience and for allowing us the opportunity to assist you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
sD
sihle D's updateReviewer Update
17 Aug 2026, 16:26Good day
Can I Please have feedback herein?
Can I Please have feedback herein?
sD
sihle D's update17 Aug 2026, 16:26
Reviewer Update
Good day
Can I Please have feedback herein?
Can I Please have feedback herein?
MetroFibre Networx's replyOfficial
17 Aug 2026, 16:33Good Day Sihle
Work is still in progress. The team is continuing with the individual link builds, I will update you once the tech onsite gives me an ETR.
Work is still in progress. The team is continuing with the individual link builds, I will update you once the tech onsite gives me an ETR.
MetroFibre Networx's reply17 Aug 2026, 16:33
Official
Good Day Sihle
Work is still in progress. The team is continuing with the individual link builds, I will update you once the tech onsite gives me an ETR.
Work is still in progress. The team is continuing with the individual link builds, I will update you once the tech onsite gives me an ETR.
MetroFibre Networx's replyOfficial
17 Aug 2026, 16:37Good Day
Thank you for taking my call and for taking the time to explain the situation. We appreciate your patience and understanding.
We are following up with the relevant team and will keep you posted as soon as we receive further feedback.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to explain the situation. We appreciate your patience and understanding.
We are following up with the relevant team and will keep you posted as soon as we receive further feedback.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Aug 2026, 16:37
Official
Good Day
Thank you for taking my call and for taking the time to explain the situation. We appreciate your patience and understanding.
We are following up with the relevant team and will keep you posted as soon as we receive further feedback.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to explain the situation. We appreciate your patience and understanding.
We are following up with the relevant team and will keep you posted as soon as we receive further feedback.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
sD
sihle D's updateReviewer Update
19 Aug 2026, 12:30So if I do not follow up then no feedback will be provided?
Can I have an urgent feedback as I would like to know if we proceeding with this or should I cancel already????????
Can I have an urgent feedback as I would like to know if we proceeding with this or should I cancel already????????
sD
sihle D's update19 Aug 2026, 12:30
Reviewer Update
So if I do not follow up then no feedback will be provided?
Can I have an urgent feedback as I would like to know if we proceeding with this or should I cancel already????????
Can I have an urgent feedback as I would like to know if we proceeding with this or should I cancel already????????
MetroFibre Networx's replyOfficial
19 Aug 2026, 12:44We are following up with the team. We will provide feedback as soon as we receive it
MetroFibre Networx's reply19 Aug 2026, 12:44
Official
We are following up with the team. We will provide feedback as soon as we receive it
sD
sihle D's updateReviewer Update
24 Aug 2026, 12:42this is really exasperating I must say??????
So if we do not follow up we do not get any feedback?
Why are your serivices like this for real????????
So if we do not follow up we do not get any feedback?
Why are your serivices like this for real????????
sD
sihle D's update24 Aug 2026, 12:42
Reviewer Update
this is really exasperating I must say??????
So if we do not follow up we do not get any feedback?
Why are your serivices like this for real????????
So if we do not follow up we do not get any feedback?
Why are your serivices like this for real????????
MetroFibre Networx's replyOfficial
24 Aug 2026, 13:04Dear Sihle,
We understand your frustration with having to follow up repeatedly without receiving a clear progress update or confirmed completion date.
Your installation remains dependent on the outstanding network work required to complete the link build and activate the service. We have urgently re-escalated the matter to our Maintenance and Installations Management teams and requested a detailed update, confirmed technician attendance date and realistic estimated completion timeframe.
We acknowledge that you should not have to continually request feedback. We are actively following up and will contact you directly as soon as the responsible team provides the confirmed way forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We understand your frustration with having to follow up repeatedly without receiving a clear progress update or confirmed completion date.
Your installation remains dependent on the outstanding network work required to complete the link build and activate the service. We have urgently re-escalated the matter to our Maintenance and Installations Management teams and requested a detailed update, confirmed technician attendance date and realistic estimated completion timeframe.
We acknowledge that you should not have to continually request feedback. We are actively following up and will contact you directly as soon as the responsible team provides the confirmed way forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Aug 2026, 13:04
Official
Dear Sihle,
We understand your frustration with having to follow up repeatedly without receiving a clear progress update or confirmed completion date.
Your installation remains dependent on the outstanding network work required to complete the link build and activate the service. We have urgently re-escalated the matter to our Maintenance and Installations Management teams and requested a detailed update, confirmed technician attendance date and realistic estimated completion timeframe.
We acknowledge that you should not have to continually request feedback. We are actively following up and will contact you directly as soon as the responsible team provides the confirmed way forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We understand your frustration with having to follow up repeatedly without receiving a clear progress update or confirmed completion date.
Your installation remains dependent on the outstanding network work required to complete the link build and activate the service. We have urgently re-escalated the matter to our Maintenance and Installations Management teams and requested a detailed update, confirmed technician attendance date and realistic estimated completion timeframe.
We acknowledge that you should not have to continually request feedback. We are actively following up and will contact you directly as soon as the responsible team provides the confirmed way forward.
Best regards,
Marilize
MetroFibre Complaints & Escalations
sD
sihle D's updateReviewer Update
31 Aug 2026, 15:42Its 2 weeks later now and I assume you still waiting for a technician?
sD
sihle D's update31 Aug 2026, 15:42
Reviewer Update
Its 2 weeks later now and I assume you still waiting for a technician?
sD
sihle D's updateReviewer Update
31 Aug 2026, 15:52 SInce 22 June 2026 ( 2 months and 9 days )
Please let me know how do we cancel applicable this is really pathetic I am sorry but something must be done now I have never in my entire lift experience this type of service and really will want to warn other people who consider joining to not make that mistakes especially if they depend on your services for for their jobs.... THEY WILL BE JOBLESS should they put their faith on MetroFibre
Please let me know how do we cancel applicable this is really pathetic I am sorry but something must be done now I have never in my entire lift experience this type of service and really will want to warn other people who consider joining to not make that mistakes especially if they depend on your services for for their jobs.... THEY WILL BE JOBLESS should they put their faith on MetroFibre
- Important Dates:
Order Date: 2026-06-18
Installation Date: 2026-06-22
sD
sihle D's update31 Aug 2026, 15:52
Reviewer Update
SInce 22 June 2026 ( 2 months and 9 days )
Please let me know how do we cancel applicable this is really pathetic I am sorry but something must be done now I have never in my entire lift experience this type of service and really will want to warn other people who consider joining to not make that mistakes especially if they depend on your services for for their jobs.... THEY WILL BE JOBLESS should they put their faith on MetroFibre
Please let me know how do we cancel applicable this is really pathetic I am sorry but something must be done now I have never in my entire lift experience this type of service and really will want to warn other people who consider joining to not make that mistakes especially if they depend on your services for for their jobs.... THEY WILL BE JOBLESS should they put their faith on MetroFibre
- Important Dates:
Order Date: 2026-06-18
Installation Date: 2026-06-22
sD
sihle D's updateReviewer Update
31 Aug 2026, 15:54 Please let me know how do we cancel application this is really pathetic I am sorry but something must be done now I have never in my entire life experienced this type of service and really will want to warn other people who consider joining , not to make that mistakes I did , especially if they depend on your services to secure their jobs or work tasks .... THEY WILL BE JOBLESS should they put their faith on MetroFibre
sD
sihle D's update31 Aug 2026, 15:54
Reviewer Update
Please let me know how do we cancel application this is really pathetic I am sorry but something must be done now I have never in my entire life experienced this type of service and really will want to warn other people who consider joining , not to make that mistakes I did , especially if they depend on your services to secure their jobs or work tasks .... THEY WILL BE JOBLESS should they put their faith on MetroFibre
sD
sihle D's updateReviewer Update
31 Aug 2026, 15:57this was the first application I made and still nothing was done:
Order Date: 2026-05-28
Installation Date: Pending Appointment - ***
Order Date: 2026-05-28
Installation Date: Pending Appointment - ***
sD
sihle D's update31 Aug 2026, 15:57
Reviewer Update
this was the first application I made and still nothing was done:
Order Date: 2026-05-28
Installation Date: Pending Appointment - ***
Order Date: 2026-05-28
Installation Date: Pending Appointment - ***