MetroFibre Billing Issue from 2019 Still Unresolved

I had a MetroFibre account in 2019 and informed them I was relocating(in advance). I made it clear I would not pay for any service if it could not be provided. MetroFibre failed to cancel the service , yet I was billed anyway. I disputed this in 2019, but it was never resolved. I am no longer a customer, yet I still receive communication about this account. Expected:

Full reversal of all incorrect charges Written confirmation the account is closed If not resolved urgently, I will escalate to ICASA and the CGSO. Poor billing and customer service.