MetroFibre billing is broken – the same problem every single month

This is not a once-off issue. It happens every single month.

MetroFibre sends me a statement every month. One month it shows I am in credit. The next month, without any explanation, they attempt to debit an amount that simply does not make sense. Last month my statement clearly showed a credit on my account. I paid what was due. Then, out of nowhere, MetroFibre tried to debit R799 from my bank account, even though nothing was outstanding.

This is the same cycle over and over again. Statement shows credit or correct balance, payment is made, and then MetroFibre’s system tries to pull an inflated amount anyway. I am forced to reverse the debit, I get charged bank fees, and the problem magically disappears until the next month, when it happens again.

What makes this worse is that I am clearly not the only one. A quick look at HelloPeter shows many other customers complaining about the same thing: incorrect debit orders, unexplained amounts, and an accounts department that cannot reconcile its own statements with its debit runs.

This is not a customer mistake. This is a systemic billing failure.

I should not have to police MetroFibre’s accounting every month, check every statement line by line, and then fight off incorrect debit orders to protect my own bank account. That is not a “glitch”. That is ongoing maladministration.

I have now formally disputed this with MetroFibre and requested a full account history and written confirmation that no further debit orders will be processed while this is being sorted out. So far, I have not received a proper, human response.

MetroFibre needs to fix its accounts department. Sending statements that show one balance and then debiting something completely different is unacceptable, and pushing the financial consequences onto customers is worse.

If this keeps happening, it will continue to be escalated publicly, because private engagement clearly does not work.