Metrofibre billing for no service rendered.

Metrofibre should not be recommended to anyone.

I had an account with them since 2016. My account is a month-to-month contract, where I pay for the month in advance. Oct 2024 my services were suspended due to non-payment. I then get billed for Nov 2024 and Dec 2024 while not having any service from them. I have emailed, called and tried social media on several occasions. Agents drop calls, social media has an automated response where they ask for your details and that's the end of it. Emails get an automated response saying I need to pay and then they close a ticket. My parents account also has the exact same issue.

I have a billing issue that I would like a competent person to deal with. Your staff are useless & *********** !!!

I WILL NOT PAY FOR SERVICES THAT I DID NOT RECEIVE. Metrofibre does not credit us for their downtime, do they ?

Don't bother responding to this complaint, Metrofibre, as you will not get a response from me, same as how you treat customers.