BM
Bomkazi M
1 reviews | Active since Apr 2025
02 Apr 2025, 14:20
METROFIBRE BELOW PAR
Metrofibre is by far the worst service provider. I have no connection since 07:20 last Wednesday, 26 March 2025. They only responded to my ticket on Saturday, 29 March, and had to change the ONT. However, it was left non-functioning. It is still not functioning. Whenever I'm following up, I'm told that the ONT is 'unreachable'. If they can't reach it remotely, why can't they send a technician onsite to determine the fault and resolve it? I am frustrated and furious! Why should I pay for a service that they do not provide?
Helpful (0)
Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
02 Apr 2025, 14:45Dear Bomkazi,
Thank you for reaching out and bringing your concerns to our attention.
We have escalated your existing ticket 666001, which was logged by your ISP, to our WiFi & LAN Management team for urgent feedback and resolution.
We appreciate your patience as we work to resolve this matter and will provide updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We have escalated your existing ticket 666001, which was logged by your ISP, to our WiFi & LAN Management team for urgent feedback and resolution.
We appreciate your patience as we work to resolve this matter and will provide updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2025, 14:45
Official
Dear Bomkazi,
Thank you for reaching out and bringing your concerns to our attention.
We have escalated your existing ticket 666001, which was logged by your ISP, to our WiFi & LAN Management team for urgent feedback and resolution.
We appreciate your patience as we work to resolve this matter and will provide updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We have escalated your existing ticket 666001, which was logged by your ISP, to our WiFi & LAN Management team for urgent feedback and resolution.
We appreciate your patience as we work to resolve this matter and will provide updates as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
BM
Bomkazi M's updateReviewer Update
02 Apr 2025, 15:12Good afternoon Marilize
Thank you for your response. However, I expect you to state a time frame for feedback. I have been waiting for eight days for a solution, and I'm now at my wit's end.
Thank you for your response. However, I expect you to state a time frame for feedback. I have been waiting for eight days for a solution, and I'm now at my wit's end.
BM
Bomkazi M's update02 Apr 2025, 15:12
Reviewer Update
Good afternoon Marilize
Thank you for your response. However, I expect you to state a time frame for feedback. I have been waiting for eight days for a solution, and I'm now at my wit's end.
Thank you for your response. However, I expect you to state a time frame for feedback. I have been waiting for eight days for a solution, and I'm now at my wit's end.
MetroFibre Networx's replyOfficial
02 Apr 2025, 16:20 Thank you for your response. I completely understand the urgency of the situation, and I assure you we are actively working on resolving this issue.
MetroFibre Networx's reply02 Apr 2025, 16:20
Official
Thank you for your response. I completely understand the urgency of the situation, and I assure you we are actively working on resolving this issue.
BM
Bomkazi M's updateReviewer Update
02 Apr 2025, 20:18Still no feedback or functional line since your last response at 16:20. How do you explain this pathetic service?
BM
Bomkazi M's update02 Apr 2025, 20:18
Reviewer Update
Still no feedback or functional line since your last response at 16:20. How do you explain this pathetic service?
MetroFibre Networx's replyOfficial
02 Apr 2025, 20:46Thank you for your follow-up. We have escalated your matter for urgent assistance, and I understand your frustration with the delay. Please rest assured that we are actively working to resolve the issue, and I will ensure that the relevant team prioritizes this for you.We appreciate your patience, and we are committed to getting this sorted as quickly as possible. If you have any further concerns, please feel free to reach out.
MetroFibre Networx's reply02 Apr 2025, 20:46
Official
Thank you for your follow-up. We have escalated your matter for urgent assistance, and I understand your frustration with the delay. Please rest assured that we are actively working to resolve the issue, and I will ensure that the relevant team prioritizes this for you.We appreciate your patience, and we are committed to getting this sorted as quickly as possible. If you have any further concerns, please feel free to reach out.
BM
Bomkazi M's updateReviewer Update
03 Apr 2025, 11:56Still no feedback and no connection. How is it possible that since Saturday you have not reached or activated the ONT?
BM
Bomkazi M's update03 Apr 2025, 11:56
Reviewer Update
Still no feedback and no connection. How is it possible that since Saturday you have not reached or activated the ONT?
MetroFibre Networx's replyOfficial
03 Apr 2025, 12:42Thank you for your continued patience. I fully understand your frustration with the ongoing issue, and I wanted to provide you with an update.
We have escalated your case, and the technical team has confirmed that they will be reaching out directly to you to resolve the issue.
However, I recognize that this has taken longer than expected, and the fact that your connection remains down is completely unacceptable.
It is concerning that, since Saturday, there has been no progress in activating the ONT, and I fully understand how this delay is affecting you. Please be assured that we are continuing to follow up to ensure your issue is addressed as quickly as possible.
We have escalated your case, and the technical team has confirmed that they will be reaching out directly to you to resolve the issue.
However, I recognize that this has taken longer than expected, and the fact that your connection remains down is completely unacceptable.
It is concerning that, since Saturday, there has been no progress in activating the ONT, and I fully understand how this delay is affecting you. Please be assured that we are continuing to follow up to ensure your issue is addressed as quickly as possible.
MetroFibre Networx's reply03 Apr 2025, 12:42
Official
Thank you for your continued patience. I fully understand your frustration with the ongoing issue, and I wanted to provide you with an update.
We have escalated your case, and the technical team has confirmed that they will be reaching out directly to you to resolve the issue.
However, I recognize that this has taken longer than expected, and the fact that your connection remains down is completely unacceptable.
It is concerning that, since Saturday, there has been no progress in activating the ONT, and I fully understand how this delay is affecting you. Please be assured that we are continuing to follow up to ensure your issue is addressed as quickly as possible.
We have escalated your case, and the technical team has confirmed that they will be reaching out directly to you to resolve the issue.
However, I recognize that this has taken longer than expected, and the fact that your connection remains down is completely unacceptable.
It is concerning that, since Saturday, there has been no progress in activating the ONT, and I fully understand how this delay is affecting you. Please be assured that we are continuing to follow up to ensure your issue is addressed as quickly as possible.