PS
Portia S
1 reviews | Active since Mar 2017
04 Dec 2024, 17:16
Metrofibre been down for a whole week
I have literally had the worst kind of experience with Metrofibre. I have not had service since the 27th of November and it is now the 4th. I am being sent from pillar to post. I have probably spent over R1000 on airtime calling them and MWEB to get my services up. I work from home so the inconvenience is beyond me. Absolutely shook how you can have such terrible service and still be in business.
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MetroFibre Networx's replyOfficial
04 Dec 2024, 17:25Dear Portia Sealetsa
Thank you for bringing this matter to our attention, and we deeply apologize for the frustration and inconvenience you've experienced. We understand how crucial uninterrupted service is, especially when working from home, and We sincerely regret that you've had to go through this.
Please know that we take your concerns very seriously. We are escalating the issue to the relevant department immediately to ensure it is addressed as a priority. Additionally, we will be reviewing both the open tickets you've logged to gain a full understanding of the situation and resolve it as swiftly as possible.
We genuinely appreciate your patience during this time and will keep you updated on the progress. Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out directly.
Once again, I apologize for the inconvenience and thank you for your understanding.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we deeply apologize for the frustration and inconvenience you've experienced. We understand how crucial uninterrupted service is, especially when working from home, and We sincerely regret that you've had to go through this.
Please know that we take your concerns very seriously. We are escalating the issue to the relevant department immediately to ensure it is addressed as a priority. Additionally, we will be reviewing both the open tickets you've logged to gain a full understanding of the situation and resolve it as swiftly as possible.
We genuinely appreciate your patience during this time and will keep you updated on the progress. Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out directly.
Once again, I apologize for the inconvenience and thank you for your understanding.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Dec 2024, 17:25
Official
Dear Portia Sealetsa
Thank you for bringing this matter to our attention, and we deeply apologize for the frustration and inconvenience you've experienced. We understand how crucial uninterrupted service is, especially when working from home, and We sincerely regret that you've had to go through this.
Please know that we take your concerns very seriously. We are escalating the issue to the relevant department immediately to ensure it is addressed as a priority. Additionally, we will be reviewing both the open tickets you've logged to gain a full understanding of the situation and resolve it as swiftly as possible.
We genuinely appreciate your patience during this time and will keep you updated on the progress. Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out directly.
Once again, I apologize for the inconvenience and thank you for your understanding.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we deeply apologize for the frustration and inconvenience you've experienced. We understand how crucial uninterrupted service is, especially when working from home, and We sincerely regret that you've had to go through this.
Please know that we take your concerns very seriously. We are escalating the issue to the relevant department immediately to ensure it is addressed as a priority. Additionally, we will be reviewing both the open tickets you've logged to gain a full understanding of the situation and resolve it as swiftly as possible.
We genuinely appreciate your patience during this time and will keep you updated on the progress. Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out directly.
Once again, I apologize for the inconvenience and thank you for your understanding.
Kind Regards
Sibonisile MetroFibre Complaints and Escalations