SG
Stephan G
1 reviews | Active since Feb 2026
02 Feb 2026, 11:22
MetroFibre
Worst internet provider. No customer support. No response on any platform. Years ago we had Telkom who become Hellkom. I never thought they can be outdone but MetroFiber might prove me wrong
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
02 Feb 2026, 12:21Dear Stephan
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand your frustration regarding the lack of support and communication.
Please be advised that we have requested our Finance Department to investigate your account and assist with the issue raised. Your concern has been escalated to ensure it receives the necessary attention, and feedback will be provided once the investigation has been completed.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter. Our aim is to improve your experience and restore your confidence in our service.
Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand your frustration regarding the lack of support and communication.
Please be advised that we have requested our Finance Department to investigate your account and assist with the issue raised. Your concern has been escalated to ensure it receives the necessary attention, and feedback will be provided once the investigation has been completed.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter. Our aim is to improve your experience and restore your confidence in our service.
Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2026, 12:21
Official
Dear Stephan
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand your frustration regarding the lack of support and communication.
Please be advised that we have requested our Finance Department to investigate your account and assist with the issue raised. Your concern has been escalated to ensure it receives the necessary attention, and feedback will be provided once the investigation has been completed.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter. Our aim is to improve your experience and restore your confidence in our service.
Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand your frustration regarding the lack of support and communication.
Please be advised that we have requested our Finance Department to investigate your account and assist with the issue raised. Your concern has been escalated to ensure it receives the necessary attention, and feedback will be provided once the investigation has been completed.
We regret the inconvenience caused and appreciate your patience while we work to resolve this matter. Our aim is to improve your experience and restore your confidence in our service.
Should you require any further assistance in the meantime, please do not hesitate to contact us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SG
Stephan G's updateReviewer Update
02 Feb 2026, 13:35Dear Siboniso
Thank you for your reply and I notice the line is working again.
Thank you for your reply and I notice the line is working again.
SG
Stephan G's update02 Feb 2026, 13:35
Reviewer Update
Dear Siboniso
Thank you for your reply and I notice the line is working again.
Thank you for your reply and I notice the line is working again.
MetroFibre Networx's replyOfficial
02 Feb 2026, 14:35Dear Stephan
The above has been noted. We have requested the relevant departments to assist accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted. We have requested the relevant departments to assist accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2026, 14:35
Official
Dear Stephan
The above has been noted. We have requested the relevant departments to assist accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted. We have requested the relevant departments to assist accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations