OS
Orben S
1 reviews | Active since Feb 2021
20 Dec 2022, 22:57
METROFIBRE bad service
good afternoon
i just don't know who to contact anymore , i accidently made a payment of 2000 to MetroFibre , i contacted the call center who assisted me and inform me to submit all required documentation , until today i have sent over 5 emails to ask for a return, but still did not receive my money or any communication from them
they even debited my account again after i made my normal payment and the accidental payment of 2000 and the then debited my account again so in total i payed 3000 just for internet
please stay away, there is no one that can assist you
Orben Sceffers
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
21 Dec 2022, 06:28Dear Orben
Thank you for reaching out to us and raising your concerns.
Please note that I have escalated the matter to the accounts department.
I send my sincere apologies.
I will keep you updated.
Kind Regards
MetroFibre
Shannen
Thank you for reaching out to us and raising your concerns.
Please note that I have escalated the matter to the accounts department.
I send my sincere apologies.
I will keep you updated.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply21 Dec 2022, 06:28
Official
Dear Orben
Thank you for reaching out to us and raising your concerns.
Please note that I have escalated the matter to the accounts department.
I send my sincere apologies.
I will keep you updated.
Kind Regards
MetroFibre
Shannen
Thank you for reaching out to us and raising your concerns.
Please note that I have escalated the matter to the accounts department.
I send my sincere apologies.
I will keep you updated.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's replyOfficial
21 Dec 2022, 12:05Dear Orben
I trust that the finance department has been in contact with you via email and has advised accordingly.
Thank you.
Kind Regards
MetroFibre
Shannen
I trust that the finance department has been in contact with you via email and has advised accordingly.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply21 Dec 2022, 12:05
Official
Dear Orben
I trust that the finance department has been in contact with you via email and has advised accordingly.
Thank you.
Kind Regards
MetroFibre
Shannen
I trust that the finance department has been in contact with you via email and has advised accordingly.
Thank you.
Kind Regards
MetroFibre
Shannen
OS
Orben S's updateReviewer Update
31 Dec 2022, 12:21good morning
i am still waiting for my refund
regards
Orben
i am still waiting for my refund
regards
Orben
OS
Orben S's update31 Dec 2022, 12:21
Reviewer Update
good morning
i am still waiting for my refund
regards
Orben
i am still waiting for my refund
regards
Orben
MetroFibre Networx's replyOfficial
31 Dec 2022, 12:34Dear Orben
I send my sincere apologies with regards to the delayed response with your refund.
I have liaised with the finance department; I am just waiting on feedback, and I will revert back soonest.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies with regards to the delayed response with your refund.
I have liaised with the finance department; I am just waiting on feedback, and I will revert back soonest.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply31 Dec 2022, 12:34
Official
Dear Orben
I send my sincere apologies with regards to the delayed response with your refund.
I have liaised with the finance department; I am just waiting on feedback, and I will revert back soonest.
Kind Regards
MetroFibre
Shannen
I send my sincere apologies with regards to the delayed response with your refund.
I have liaised with the finance department; I am just waiting on feedback, and I will revert back soonest.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's replyOfficial
31 Dec 2022, 12:42Dear Orben
The accounts department has just provided feedback and they have advised that your refund will be processed on the 6th of January.
Thank you.
Kind Regards
MetroFibre
Shannen
The accounts department has just provided feedback and they have advised that your refund will be processed on the 6th of January.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply31 Dec 2022, 12:42
Official
Dear Orben
The accounts department has just provided feedback and they have advised that your refund will be processed on the 6th of January.
Thank you.
Kind Regards
MetroFibre
Shannen
The accounts department has just provided feedback and they have advised that your refund will be processed on the 6th of January.
Thank you.
Kind Regards
MetroFibre
Shannen
OS
Orben S's updateReviewer Update
02 Jan 2023, 23:52Thank you for your feedback will await for the 6th of jan 2023
OS
Orben S's update02 Jan 2023, 23:52
Reviewer Update
Thank you for your feedback will await for the 6th of jan 2023
MetroFibre Networx's replyOfficial
03 Jan 2023, 05:49Dear Orben
It is my pleasure.
Kind Regards
Metrofibre
Shannen
It is my pleasure.
Kind Regards
Metrofibre
Shannen
MetroFibre Networx's reply03 Jan 2023, 05:49
Official
Dear Orben
It is my pleasure.
Kind Regards
Metrofibre
Shannen
It is my pleasure.
Kind Regards
Metrofibre
Shannen
MetroFibre Networx's replyOfficial
10 Jan 2023, 12:58Dear Orben
Please can you kindly confirm if you received your refund.
Thank you.
Kind Regards
MetroFibre
Shannen
Please can you kindly confirm if you received your refund.
Thank you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply10 Jan 2023, 12:58
Official
Dear Orben
Please can you kindly confirm if you received your refund.
Thank you.
Kind Regards
MetroFibre
Shannen
Please can you kindly confirm if you received your refund.
Thank you.
Kind Regards
MetroFibre
Shannen
OS
Orben S's updateReviewer Update
11 Jan 2023, 07:28good morning
Yes thank you
Orben
Yes thank you
Orben
OS
Orben S's update11 Jan 2023, 07:28
Reviewer Update
good morning
Yes thank you
Orben
Yes thank you
Orben
MetroFibre Networx's replyOfficial
11 Jan 2023, 07:35Good Day Orben
Thank you for letting us know.
We apologise once again for the poor experience and the amount of time it took to resolve your query.
We aim to provide an excellent customer experience.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for letting us know.
We apologise once again for the poor experience and the amount of time it took to resolve your query.
We aim to provide an excellent customer experience.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply11 Jan 2023, 07:35
Official
Good Day Orben
Thank you for letting us know.
We apologise once again for the poor experience and the amount of time it took to resolve your query.
We aim to provide an excellent customer experience.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for letting us know.
We apologise once again for the poor experience and the amount of time it took to resolve your query.
We aim to provide an excellent customer experience.
Kind Regards,
Siboniso Sibisi
Metrofibre