ES
Erthan S
1 reviews | Active since May 2023
02 Mar 2024, 12:20
MetroFibre bad service.
Good day.
I hope you are well.
I have a contract with MetroFibre and I’ve been disconnected since Tuesday 27th February. We have contacted them several times just to get the same excuse that they will get back to us. They say that we have not paid them for about 6 months. We have signed an agreement with them to debit the money on a monthly basis and they didn’t.
As a first time client I must say The service is pathetic…
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Replies (1)
MetroFibre Networx's replyOfficial
04 Mar 2024, 09:57Dear Erthan
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced with your MetroFibre service.
In order to assist you promptly, we kindly ask that you provide us with your account holder details. We have sent you an email requesting this information as we are unable to locate your service with the details provided in your complaint.
Once we receive your account holder information, we will be able to investigate the matter further and escalate your complaint to our finance team for urgent resolution.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. We appreciate your cooperation and understanding in this matter.
Please respond to our email at your earliest convenience so we may proceed with assisting you.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced with your MetroFibre service.
In order to assist you promptly, we kindly ask that you provide us with your account holder details. We have sent you an email requesting this information as we are unable to locate your service with the details provided in your complaint.
Once we receive your account holder information, we will be able to investigate the matter further and escalate your complaint to our finance team for urgent resolution.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. We appreciate your cooperation and understanding in this matter.
Please respond to our email at your earliest convenience so we may proceed with assisting you.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply04 Mar 2024, 09:57
Official
Dear Erthan
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced with your MetroFibre service.
In order to assist you promptly, we kindly ask that you provide us with your account holder details. We have sent you an email requesting this information as we are unable to locate your service with the details provided in your complaint.
Once we receive your account holder information, we will be able to investigate the matter further and escalate your complaint to our finance team for urgent resolution.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. We appreciate your cooperation and understanding in this matter.
Please respond to our email at your earliest convenience so we may proceed with assisting you.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us, and we apologize for any inconvenience you've experienced with your MetroFibre service.
In order to assist you promptly, we kindly ask that you provide us with your account holder details. We have sent you an email requesting this information as we are unable to locate your service with the details provided in your complaint.
Once we receive your account holder information, we will be able to investigate the matter further and escalate your complaint to our finance team for urgent resolution.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible. We appreciate your cooperation and understanding in this matter.
Please respond to our email at your earliest convenience so we may proceed with assisting you.
Thank you for your patience and cooperation.
Kind Regards
Marilize
MetroFibre Complaints