Metrofibre bad service!

Hi, we had an outage over the last 3 days with Metrofibre. They let us know via sms. The TL has taken over from Link-Africa (fibre infrastructure) a few months ago and MWEB is our ISP. We received an sms yesterday stating the issue was resolved it wasn’t as the red light was still flashing on my router. I called metrofibre and the consultant advised I need to change my Ont which was news to me. They advised that there is an appointment for 31 Jan in the morning to change my Ont as I was still using the LA Ont. this didn’t make any sense as the outage is separate. Currently I still have no answers and I work from home. Very frustrated!