KC
Karen C
1 reviews | Active since Oct 2015
06 Feb 2024, 14:02
Metrofibre Bad Communication
Metrofibre provided a monthly premium however following the licence fees the debit order was increased without consultation. I have sent one email 3 February 2024 requesting a response together with completion of their contact form with respect to the fees and have a reference number. There has been absolutely no response - this is not the first time emailing finance and they just do not revert.
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Replies (2)
MetroFibre Networx's replyOfficial
06 Feb 2024, 17:45 Dear Karen
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the increase in your debit order without prior consultation. Your concern has been escalated to our finance management team for urgent review and resolution.
Please rest assured that we are taking this matter seriously, and we are committed to addressing your concerns promptly. We understand the importance of effective communication and will ensure that you receive a response to your email.
Thank you for your patience and understanding as we work to resolve this issue. Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
Marilize
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the increase in your debit order without prior consultation. Your concern has been escalated to our finance management team for urgent review and resolution.
Please rest assured that we are taking this matter seriously, and we are committed to addressing your concerns promptly. We understand the importance of effective communication and will ensure that you receive a response to your email.
Thank you for your patience and understanding as we work to resolve this issue. Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
Marilize
MetroFibre Networx's reply06 Feb 2024, 17:45
Official
Dear Karen
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the increase in your debit order without prior consultation. Your concern has been escalated to our finance management team for urgent review and resolution.
Please rest assured that we are taking this matter seriously, and we are committed to addressing your concerns promptly. We understand the importance of effective communication and will ensure that you receive a response to your email.
Thank you for your patience and understanding as we work to resolve this issue. Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
Marilize
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the increase in your debit order without prior consultation. Your concern has been escalated to our finance management team for urgent review and resolution.
Please rest assured that we are taking this matter seriously, and we are committed to addressing your concerns promptly. We understand the importance of effective communication and will ensure that you receive a response to your email.
Thank you for your patience and understanding as we work to resolve this issue. Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
Marilize
KC
Karen C's updateReviewer Update
08 Feb 2024, 15:59I just love it when companies respond so positively with their standard message and then do absolutely nothing to rectify the situation. Response from Metrofibre refers 6 Feb - 2 days ago
KC
Karen C's update08 Feb 2024, 15:59
Reviewer Update
I just love it when companies respond so positively with their standard message and then do absolutely nothing to rectify the situation. Response from Metrofibre refers 6 Feb - 2 days ago