MP
Marius P
1 reviews | Active since Aug 2023
28 May 2025, 12:09
MetroFibre
Service is very poor, don't answer calls, don't respond to emails.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
28 May 2025, 12:14Dear Marius Pietersen,
Thank you for reaching out and bringing this to our attention.
We acknowledge the frustration caused by the lack of response to your calls and emails, as well as the poor service experience you've described. This is certainly not the level of support we aim to provide, and your concerns have been noted with urgency.
To ensure this is addressed appropriately, your feedback will be escalated to the relevant team for immediate attention and follow-up. We are committed to improving your experience and will work to ensure you receive the assistance you need.
Should there be any outstanding issues you would like us to prioritize, please feel free to share the relevant details or reference number, and we will ensure it is actioned accordingly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We acknowledge the frustration caused by the lack of response to your calls and emails, as well as the poor service experience you've described. This is certainly not the level of support we aim to provide, and your concerns have been noted with urgency.
To ensure this is addressed appropriately, your feedback will be escalated to the relevant team for immediate attention and follow-up. We are committed to improving your experience and will work to ensure you receive the assistance you need.
Should there be any outstanding issues you would like us to prioritize, please feel free to share the relevant details or reference number, and we will ensure it is actioned accordingly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 May 2025, 12:14
Official
Dear Marius Pietersen,
Thank you for reaching out and bringing this to our attention.
We acknowledge the frustration caused by the lack of response to your calls and emails, as well as the poor service experience you've described. This is certainly not the level of support we aim to provide, and your concerns have been noted with urgency.
To ensure this is addressed appropriately, your feedback will be escalated to the relevant team for immediate attention and follow-up. We are committed to improving your experience and will work to ensure you receive the assistance you need.
Should there be any outstanding issues you would like us to prioritize, please feel free to share the relevant details or reference number, and we will ensure it is actioned accordingly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We acknowledge the frustration caused by the lack of response to your calls and emails, as well as the poor service experience you've described. This is certainly not the level of support we aim to provide, and your concerns have been noted with urgency.
To ensure this is addressed appropriately, your feedback will be escalated to the relevant team for immediate attention and follow-up. We are committed to improving your experience and will work to ensure you receive the assistance you need.
Should there be any outstanding issues you would like us to prioritize, please feel free to share the relevant details or reference number, and we will ensure it is actioned accordingly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
28 May 2025, 12:25Dear Marius
Thank you for your patience.
We would like to inform you that your query has been escalated, and we have requested our Finance department to urgently assist with the matter concerning your account.
We understand the importance of resolving this swiftly and will keep you updated on the progress as soon as feedback is received.
Please don’t hesitate to reach out should you have any further questions in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience.
We would like to inform you that your query has been escalated, and we have requested our Finance department to urgently assist with the matter concerning your account.
We understand the importance of resolving this swiftly and will keep you updated on the progress as soon as feedback is received.
Please don’t hesitate to reach out should you have any further questions in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply28 May 2025, 12:25
Official
Dear Marius
Thank you for your patience.
We would like to inform you that your query has been escalated, and we have requested our Finance department to urgently assist with the matter concerning your account.
We understand the importance of resolving this swiftly and will keep you updated on the progress as soon as feedback is received.
Please don’t hesitate to reach out should you have any further questions in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience.
We would like to inform you that your query has been escalated, and we have requested our Finance department to urgently assist with the matter concerning your account.
We understand the importance of resolving this swiftly and will keep you updated on the progress as soon as feedback is received.
Please don’t hesitate to reach out should you have any further questions in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations