TB
Tracey B
1 reviews | Active since Sept 2012
12 Sept 2024, 08:01
Metrofibre - Awful Service
Once again shocking service from Metrofibre - once again I would give them a zero rating if I could.
On Friday I sent an URGENT email as I could not work as my VPN has been blocked. On Monday someone phones me to say I am not on their system so they can't be my service provider YET they invoice me every month and debit my account 🤬. I was promised a call back by the end of the Monday SURPRISE SURPRISE I have heard nothing. I have repeatedly emailed them with no replies.
What a useless company - for anyone looking at signing them up DON'T DO IT. I can't wait for another fibre company to come to our area
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Replies (1)
MetroFibre Networx's replyOfficial
12 Sept 2024, 08:39Dear Tracey
Thank you for reaching out to us.
We have received your complaint regarding the VPN issue and want to assure you that we are addressing it promptly. Our network manager has been notified and is currently working on resolving the problem.
Please note that our service is designed to provide unrestricted access to websites, and we only block specific sites when requested by our customers. Rest assured, we are doing our best to resolve this issue so you can work without any hindrance.
If you need further information or additional support, please feel free to respond to ticket 403664 via email.
We appreciate your patience as we work towards a resolution.
Kind regards,Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out to us.
We have received your complaint regarding the VPN issue and want to assure you that we are addressing it promptly. Our network manager has been notified and is currently working on resolving the problem.
Please note that our service is designed to provide unrestricted access to websites, and we only block specific sites when requested by our customers. Rest assured, we are doing our best to resolve this issue so you can work without any hindrance.
If you need further information or additional support, please feel free to respond to ticket 403664 via email.
We appreciate your patience as we work towards a resolution.
Kind regards,Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Sept 2024, 08:39
Official
Dear Tracey
Thank you for reaching out to us.
We have received your complaint regarding the VPN issue and want to assure you that we are addressing it promptly. Our network manager has been notified and is currently working on resolving the problem.
Please note that our service is designed to provide unrestricted access to websites, and we only block specific sites when requested by our customers. Rest assured, we are doing our best to resolve this issue so you can work without any hindrance.
If you need further information or additional support, please feel free to respond to ticket 403664 via email.
We appreciate your patience as we work towards a resolution.
Kind regards,Phindile
MetroFibre Complaints & Escalations
Thank you for reaching out to us.
We have received your complaint regarding the VPN issue and want to assure you that we are addressing it promptly. Our network manager has been notified and is currently working on resolving the problem.
Please note that our service is designed to provide unrestricted access to websites, and we only block specific sites when requested by our customers. Rest assured, we are doing our best to resolve this issue so you can work without any hindrance.
If you need further information or additional support, please feel free to respond to ticket 403664 via email.
We appreciate your patience as we work towards a resolution.
Kind regards,Phindile
MetroFibre Complaints & Escalations