AG
Alexa G
1 reviews | Active since May 2015
19 Feb 2026, 11:59
Metrofibre ATROCIOUS SUPPORT
If you are looking for a good fibre service provider, Metrofibre is NOT the way to go. The support is atrocious, and I have not been able to speak to one human being regarding my issue for a week. If I speak to an AI robot one more time, I'm going to flip out!!! They barely communicate via the other platforms, too, if you have a fault or issue. GOOD LUCK to you!
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MetroFibre Networx's replyOfficial
19 Feb 2026, 12:39Dear Alexa,
Thank you for your feedback. We understand the importance of timely support and clear communication, especially when dealing with service issues. Your experience has been escalated to our management team to ensure your concern is addressed directly.
A member of our team will reach out to you promptly to review your issue, provide updates, and assist in resolving it efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback. We understand the importance of timely support and clear communication, especially when dealing with service issues. Your experience has been escalated to our management team to ensure your concern is addressed directly.
A member of our team will reach out to you promptly to review your issue, provide updates, and assist in resolving it efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Feb 2026, 12:39
Official
Dear Alexa,
Thank you for your feedback. We understand the importance of timely support and clear communication, especially when dealing with service issues. Your experience has been escalated to our management team to ensure your concern is addressed directly.
A member of our team will reach out to you promptly to review your issue, provide updates, and assist in resolving it efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback. We understand the importance of timely support and clear communication, especially when dealing with service issues. Your experience has been escalated to our management team to ensure your concern is addressed directly.
A member of our team will reach out to you promptly to review your issue, provide updates, and assist in resolving it efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations