SB
Sharon B
1 reviews | Active since Dec 2018
27 Feb 2024, 16:54
Metrofibre atrocious
What a disappointment of a fibre company. The service and communication is atrocious. We as a complex and others have had Metrofibre install conduit and fibre boxes in all Our units and conduit throughout our complex and other complexes and since last year nothing has been done. No communication no service nothing even after many messages sent to them. What a disgrace
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Replies (2)
MetroFibre Networx's replyOfficial
27 Feb 2024, 17:03Dear Sharon
We apologize for the disappointment and frustration you've experienced with our service. We understand the importance of timely communication and efficient execution, and we regret any inconvenience caused.
Upon reviewing your complaint, we want to provide clarification regarding the status of your complex. Currently, your complex is still within the execution phase of our deployment process. This means that while the conduit and fiber boxes have been installed, the physical infrastructure is not yet ready to be activated.
We understand the importance of keeping you informed throughout this process, and we apologize for any lack of communication. Please be assured that our team is actively working to progress the project and bring the service online as soon as possible.
We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with the service you expect and deserve.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the disappointment and frustration you've experienced with our service. We understand the importance of timely communication and efficient execution, and we regret any inconvenience caused.
Upon reviewing your complaint, we want to provide clarification regarding the status of your complex. Currently, your complex is still within the execution phase of our deployment process. This means that while the conduit and fiber boxes have been installed, the physical infrastructure is not yet ready to be activated.
We understand the importance of keeping you informed throughout this process, and we apologize for any lack of communication. Please be assured that our team is actively working to progress the project and bring the service online as soon as possible.
We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with the service you expect and deserve.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply27 Feb 2024, 17:03
Official
Dear Sharon
We apologize for the disappointment and frustration you've experienced with our service. We understand the importance of timely communication and efficient execution, and we regret any inconvenience caused.
Upon reviewing your complaint, we want to provide clarification regarding the status of your complex. Currently, your complex is still within the execution phase of our deployment process. This means that while the conduit and fiber boxes have been installed, the physical infrastructure is not yet ready to be activated.
We understand the importance of keeping you informed throughout this process, and we apologize for any lack of communication. Please be assured that our team is actively working to progress the project and bring the service online as soon as possible.
We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with the service you expect and deserve.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the disappointment and frustration you've experienced with our service. We understand the importance of timely communication and efficient execution, and we regret any inconvenience caused.
Upon reviewing your complaint, we want to provide clarification regarding the status of your complex. Currently, your complex is still within the execution phase of our deployment process. This means that while the conduit and fiber boxes have been installed, the physical infrastructure is not yet ready to be activated.
We understand the importance of keeping you informed throughout this process, and we apologize for any lack of communication. Please be assured that our team is actively working to progress the project and bring the service online as soon as possible.
We appreciate your patience and understanding during this time. If you have any further questions or concerns, please feel free to reach out to us. We are committed to providing you with the service you expect and deserve.
Thank you for your continued support.
Kind Regards
Marilize
MetroFibre Complaints
SB
Sharon B's updateReviewer Update
27 Feb 2024, 17:11Please note that this “process” has been going on since last year and we were advised that we would be live by January/February and we are coming into March without an aerial line in sight. We as Trustees are being questioned a lot about the fibre including the 2 other big complexes by us. So a time frame would be great to convey that progress is being made.
SB
Sharon B's update27 Feb 2024, 17:11
Reviewer Update
Please note that this “process” has been going on since last year and we were advised that we would be live by January/February and we are coming into March without an aerial line in sight. We as Trustees are being questioned a lot about the fibre including the 2 other big complexes by us. So a time frame would be great to convey that progress is being made.